Resident Relations Specialist

Aircommunities; Denver (CO); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision insurance

Life insurance

HSA/FSA plans

401(k) plan

Rent discount

Job summary

AIR Communities in Denver, CO, seeks a Renewal Support Specialist for its centralized operations team. This onsite role in the Denver Tech Center handles lease renewals, notices, and admin workflows to keep communities running smoothly.

You will manage renewal offers, process move-out steps, and support resident inquiries, while ensuring records are accurate and compliant with internal processes. The role suits individuals with strong attention to detail and multitasking ability.

Qualifications

• 1–3 years of customer service, administrative, or operations experience.

Responsibilities

• Manage the lease renewal process (generate offers, prepare lease documents, finalize paperwork)
• Process Notices to Vacate and ensure accurate documentation
• Support onsite teams by handling resident inquiries and shared inbox requests
• Assist with post move-out processes and ensure compliance with internal procedures
• Maintain accurate records and resolve data discrepancies in internal systems
• Collaborate with community teams to deliver a seamless resident experience

Skills

Customer service

Administrative

Operations

Attention to detail

Organizational skills

Multitasking

Data entry

Written and verbal communication

Property management

Job description

AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

Job Description

We’re hiring a Renewal Support Specialist to join our centralized operations team in the Denver Tech Center. In this fully onsite role (5 days/week) in the Denver Tech Center, you’ll support the resident lifecycle by managing renewals, notices, and key administrative processes that keep communities running smoothly.

What You Will Do

• Manage the lease renewal process (generate offers, prepare lease documents, finalize paperwork)
• Process Notices to Vacate and ensure accurate documentation
• Support onsite teams by handling resident inquiries and shared inbox requests
• Assist with post move-out processes and ensure compliance with internal procedures
• Maintain accurate records and resolve data discrepancies in internal systems
• Collaborate with community teams to deliver a seamless resident experience

Qualifications

• 1–3 years of customer service, administrative, or operations experience
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Comfortable learning new systems and handling data entry
• Professional communicator (written and verbal)
• Property management experience is a plus

What We Offer

• Expected pay rate of $21-$23per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Paid time off including vacation, sick time, and 14holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discountat any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) planwith up to 6% employer contribution.
• Paid parental leaveof up to 16 weeks.
• Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.
• 15 hours ofpaid time annually forcommunity service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,andcareer growth.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.