Leasing Coordinator

Real Hires LLC; United States; Remote; MXN 745,000 - 1,117,000; Full time

Job summary

Real Hires LLC is seeking a friendly, organized bilingual (English/Spanish) support specialist to assist a U.S.-based real estate company with leasing operations. You will guide tenants, brokers, and the property management team through the rental process, answer questions, and coordinate applications from a remote location.

You will communicate in English and Spanish, manage lease documents, update records, and ensure timely follow-up on inquiries and payments.

Qualifications

• Fluency in both English and Spanish (spoken and written) is required.
• Experience in customer service, virtual assistance, sales support, or administration.

Responsibilities

• Handle inquiries via phone, email, and chat in English and Spanish.
• Process rental applications: collect info, review, coordinate background checks.
• Coordinate leases/move-ins: send leases to approved applicants and assist move-in.
• Maintain records in the property management system.
• Follow up on rent payments and reminders.
• Provide excellent customer support with timely follow-ups.

Skills

Bilingual EN/ES

Customer service

Administrative support

Organizational skills

Communication skills

Tools

CRM software

Job description

Love Helping People? Help Them Find Their Next Home!

We're looking for a friendly, organized, and fluent English-Spanish speaker to support the leasing operations of a growing U.S.-based real estate company.

You'll help prospective tenants navigate the rental process, answer questions, coordinate applications, prepare lease documents, and keep communication moving between tenants, brokers, and the property management team.

You don't need to be an expert in real estate to succeed. If you have strong customer service skills, communicate confidently in English and Spanish, and enjoy keeping things organized, we'd love to hear from you!

What You'll Do

• Communicate with Tenants and Brokers: Handle inquiries through phone, email, and chat in English and Spanish.
• Process Rental Applications: Collect applicant information, review applications, and coordinate background checks.
• Coordinate Leases and Move-ins: Send lease agreements to approved applicants and help coordinate their move-in process.
• Maintain Records: Update tenant information and organize applications, communications, and lease documents in the property management system.
• Follow Up on Rent Payments: Monitor outstanding balances and send payment reminders when needed.
• Provide Great Customer Support: Answer questions, address concerns, and ensure every inquiry receives timely follow-up.

What You'll Bring

• Fluency in spoken and written English and Spanish (required).
• Previous experience in customer service, virtual assistance, sales support, administration, or a similar role.
• Strong phone, email, and chat communication skills.
• Excellent organizational skills and attention to detail.
• Confidence handling multiple inquiries and following up on pending tasks.
• A friendly, professional, and proactive approach to customer service.

Bonus Points If You Have:

• Experience in real estate, leasing, or property management.
• Familiarity with rental applications, lease agreements, or tenant screening.
• Experience using CRM or property management software.

Why You'll Love This Role

• Work remotely while supporting a U.S.-based real estate company.
• Build valuable experience in real estate and property management.
• Use your bilingual skills in a role where communication makes a real difference.
• Take ownership of the tenant experience and help people find their next home.

Ready to Get Started?

If you're bilingual, enjoy helping people, and know how to keep things organized, this opportunity could be a great fit.