Leasing Coordinator

LHH Recruitment Solutions; Laguna Woods (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

LHH Recruitment Solutions in Laguna Woods, CA is seeking a detail-oriented Leasing Coordinator to support leasing administration and customer service for residents, owners, and management. The role involves processing applications, maintaining records, and coordinating documentation with multiple stakeholders.

The ideal candidate will have strong customer service experience, familiarity with leasing or property management, and the ability to handle confidential information professionally and

Qualifications

• High school diploma or equivalent required.
• At least two years of relevant customer service experience.
• Previous leasing or property management experience strongly preferred.
• Proficiency with MS Word and Excel.

Responsibilities

• Respond to leasing inquiries from prospective tenants and residents.
• Explain leasing procedures and community regulations.
• Process lease applications and update resident records.
• Review applications for completeness and verify documents.
• Coordinate lease documents through the required review and approval process.
• Maintain electronic records and support the transition away from paper-based files.
• Collect leasing fees, issue receipts, and prepare daily deposits.
• Prepare monthly leasing activity and internal financial reports.
• Draft reports on unique leasing circumstances requiring additional review.
• Develop relationships with residents, colleagues, management and external contacts.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Data entry

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

LHH is seeking a detail-oriented Leasing Coordinator to support our client's leasing administration and customer service operations. This position assists residents, property owners, prospective tenants, and property management representatives by phone, email, and in person.

The Leasing Specialist will process leasing documentation, maintain resident and lease records, review application requirements, collect fees, prepare reports, and provide general administrative support. The ideal candidate offers strong customer service skills, leasing or property management experience, and the ability to manage confidential information accurately and professionally.

Key Responsibilities

• Respond to leasing inquiries from prospective tenants, current residents, property owners, and property management representatives.
• Explain leasing procedures, community regulations, documentation requirements, and tenant privileges.
• Process new and existing lease applications and update resident and lease information in the organization’s database.
• Review applications for completeness and verify required documentation, account standing, background screening, and credit information.
• Coordinate lease applications and supporting documents through the required review and approval process.
• Perform administrative, recordkeeping, and data-entry functions requiring coordination across departments.
• Collect leasing fees, issue receipts, maintain accurate payment records, and prepare daily deposits.
• Prepare monthly leasing activity and internal financial reports.
• Create and maintain identification and access cards using designated software and equipment.
• Prepare data and correspondence for annual lease renewals.
• Draft reports concerning unique leasing circumstances requiring additional review.
• Maintain accurate electronic records and support the transition away from paper-based files.
• Protect confidential resident, financial, and leasing information.
• Provide professional service while managing multiple priorities, deadlines, and interruptions.
• Develop effective working relationships with residents, colleagues, management, and external contacts.

Qualifications

• High school diploma or equivalent required.
• At least two years of relevant customer service experience.
• Previous experience in leasing, residential property management, real estate, or a related field strongly preferred.
• Intermediate proficiency in Microsoft Word and Excel.
• Knowledge of standard office procedures, computer systems, and office equipment.
• Ability to read, interpret, and clearly explain leasing policies, procedures, and regulations.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail, organization, and recordkeeping abilities.
• Ability to manage multiple responsibilities efficiently in a high-contact office environment.
• Ability to handle confidential information with discretion and professionalism.
• Professional telephone and email communication skills.
• Ability to resolve customer concerns courteously and constructively.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers