Resident Services Coordinator

LHH Recruitment Solutions; San Francisco (CA); Presencial; USD 34 000 - 4 057 000; Tempo integral

Resumo da oferta

LHH Recruitment Solutions is seeking a Resident Services Coordinator in San Francisco, CA. The role supports residents and guests, handles move-ins/outs, coordinates deliveries, and maintains communications across systems to ensure smooth operations.

The ideal candidate has strong customer service, written and verbal communication, and proficiency with MS Office and property management software. Public-facing tasks require professionalism and discretion.

Qualificações

• Experience in property management, HOA, hospitality, or resident-facing environments.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite and related tools.

Responsabilidades

• Serve as the primary point of contact for residents, homeowners, and guests.
• Assist residents with questions, requests, concerns, and service issues.
• Coordinate move-ins, move-outs, deliveries, and resident orientations.
• Maintain resident information and communications through Building Link and other systems.
• Monitor and support compliance with community rules and regulations.
• Assist with community events, meetings, and resident communications.
• Coordinate and communicate during after-hours building emergencies as needed.
• Manage office correspondence, voicemail messages, notices, and resident communications.
• Collect fees, deposits, and process move-related documentation.
• Maintain calendars for moves, deliveries, inspections, and community activities.
• Coordinate resident maintenance requests and vendor scheduling.
• Conduct routine inspections of the building and common areas.
• Conduct pre- and post-move inspections.
• Maintain vendor files, insurance certificates, licenses, and contracts.
• Track vendor compliance requirements and contract renewals.
• Coordinate with contractors and service providers to ensure work meets community standards.
• Verify contractor adherence to association rules, regulations, and remodeling guidelines.
• Additional tasks may be assigned.

Conhecimentos

Customer service

Strong communication

Typing 35 WPM

MS Office

Ferramentas

Building Link

Property mgmt software

Descrição da oferta de emprego

Monday-Friday | 8:00 AM-5:00 PM or 8:30 AM-5:30 PM

Pay Rate: $25 to $29.45/hour

Key Responsibilities

• Serve as the primary point of contact for residents, homeowners, and guests.
• Assist residents with questions, requests, concerns, and service issues.
• Coordinate move-ins, move-outs, deliveries, and resident orientations.
• Maintain resident information and communications through Building Link and other systems.
• Monitor and support compliance with community rules and regulations.
• Assist with community events, meetings, and resident communications.
• Coordinate and communicate during after-hours building emergencies as needed.
• Manage office correspondence, voicemail messages, notices, and resident communications.
• Collect fees, deposits, and process move-related documentation.
• Maintain calendars for moves, deliveries, inspections, and community activities.
• Coordinate resident maintenance requests and vendor scheduling.
• Conduct routine inspections of the building and common areas.
• Conduct pre- and post-move inspections.
• Maintain vendor files, insurance certificates, licenses, and contracts.
• Track vendor compliance requirements and contract renewals.
• Coordinate with contractors and service providers to ensure work meets community standards.
• Verify contractor adherence to association rules, regulations, and remodeling guidelines.
• Additional tasks may be assigned.

Qualifications

• Experience in property management, HOA management, hospitality, luxury residential communities, or a similar resident-facing environment.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with Building Link or property management software is highly preferred.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong organizational and follow-up skills.
• Ability to handle confidential information with professionalism and discretion.
• Typing speed of at least 35 WPM preferred.
• Professional demeanor and polished presentation.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers