Leasing Consultant: Tours, Resident Experience

Apartner; Lake City (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Apartner is seeking a polished Leasing Consultant to support leasing, tours, and resident relations at apartment communities in the Jacksonville area. You will greet prospects, present floor plans, and guide applicants through the lease process.

The role requires strong communication, reliability, and the ability to work collaboratively with maintenance and management to ensure move-ins run smoothly. On-site position with local travel as needed.

Qualifications

• 1+ year leasing, sales, customer service or hospitality experience preferred.
• Strong interpersonal, written, and verbal communication skills.
• Professional appearance and customer-service orientation.
• Ability to work independently and as part of a team; reliable and punctual.
• Comfortable with basic math and explaining lease terms and fees.
• Proficiency with computers and property management/CRM software; Microsoft Office skills required.
• Valid driver's license and reliable transportation for off-site showings as needed.
• High school diploma or equivalent required; college coursework or real estate licensing a plus.

Responsibilities

• Greet prospective residents, conduct property tours, and highlight amenities and floor plans.
• Respond to phone, email, and online inquiries promptly and professionally.
• Qualify prospects, explain lease terms, fees, and application requirements; assist with application process and approvals.
• Prepare and execute lease paperwork, renewals, and move-in documentation accurately and timely.
• Maintain up-to-date knowledge of unit availability, pricing, incentives, and community promotions.
• Follow up with prospects to convert leads and meet occupancy goals; track leads in property management software.
• Coordinate with maintenance and management to ensure units are ready for move-in and resolve resident concerns.
• Handle resident relations issues courteously; escalate maintenance or policy issues as needed.
• Meet or exceed weekly/monthly leasing and occupancy targets and report activity to management.
• Participate in community events, tours, and marketing initiatives.

Skills

Leasing experience

Interpersonal communication

Professional appearance

Independent and team work

Math to explain leases

Computers/CRM software

Education

High school diploma or equivalent

College coursework or real estate licensing a plus

Tools

Yardi

RealPage

Microsoft Office

CRM software

Job description

Apartner is seeking a polished Leasing Consultant to support leasing, tours, and resident relations at apartment communities in the Jacksonville area. You will greet prospects, present floor plans, and guide applicants through the lease process.

The role requires strong communication, reliability, and the ability to work collaboratively with maintenance and management to ensure move-ins run smoothly. On-site position with local travel as needed.