Leasing Consultant, Residential

The RMR Group; Highlands Ranch (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Leasing Consultant to enhance the leasing experience for residents. This role focuses on customer service, relationship building, and ensuring property standards are met. The ideal candidate will thrive in a dynamic environment, showcasing properties while maintaining compliance with laws and company policies. With opportunities for career growth and a supportive work culture, this position offers a chance to make a meaningful impact in the community. Join a team dedicated to excellence and innovation in property management.

Benefits

Sales Bonuses

Medical, Dental, and Vision Coverage

401(k) with Company Match

20% Apartment Rent Discount

Travel Discounts

15 Days PTO

8 Days Sick Leave

12 Holidays

Employer-Paid Disability Insurance

Paid Parental Leave

Qualifications

• Prior leasing or property management experience preferred.
• Excellent communication skills, both written and verbal.

Responsibilities

• Greet prospective tenants and showcase property features.
• Maintain awareness of local competition and market trends.
• Assist in preparing reports and resident communication.

Skills

Customer Service

Communication Skills

Flexibility

Relationship Building

Education

Bachelor's Degree

Tools

Microsoft Office (Word, Excel, Outlook)

YARDI

Job description

Join us to apply for the Leasing Consultant, Residential role at The RMR Group

Overview

The Leasing Consultant is the property’s sales representative, responsible for supporting leasing, retention, and occupancy goals. Leasing Consultants are customer service focused and aim to provide an exceptional experience for current and prospective residents.

The ideal candidate builds relationships, plans events, takes initiative, and remains flexible to meet community needs.

Responsibilities

• Greet prospective tenants and showcase property features and benefits.
• Conduct business in compliance with company policies, Fair Housing, ADA, and other relevant laws.
• Implement and enforce policies outlined in the company manuals.
• Create a professional and friendly atmosphere in the leasing center and other interaction areas.
• Inspect models and market-ready units to ensure quality appearance.
• Relay incoming calls appropriately.
• Maintain awareness of local competition and market trends.
• Complete paperwork accurately and promptly.
• Maintain and work guest cards until prospects choose their home.
• Regularly inspect the property and report deficiencies.
• Assist in preparing reports, resident communication, move-ins/outs, and market surveys.
• Maintain current resident files per company policy.
• Process leasing applications according to P&P guidelines.
• Oversee lease renewal programs to maximize renewals.
• Provide excellent customer service.
• Plan and oversee resident activities with the Property Manager.

Qualifications

• Bachelor’s degree preferred.
• Prior leasing or property management experience preferred.
• Excellent communication skills, both written and verbal.
• Strong attendance record.
• Customer service oriented.
• Flexible schedule including weekends and holidays.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Positive attitude and professionalism.
• Bi-lingual abilities may be required based on property needs.
• Experience with MS Word, Excel, Outlook, YARDI is preferred.
• Ability to walk, stand, climb stairs, and conduct property tours in various weather conditions.

What We Offer

• $19-$21/hourly
• Sales bonuses
• Training, development, and career growth opportunities
• Medical, dental, and vision coverage
• 401(k) with company match
• 20% apartment rent discount
• Travel discounts
• 15 days PTO, 8 days sick leave, 12 holidays
• Employer-paid disability insurance
• Paid parental leave

Company Overview

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company focusing on commercial real estate. With over 1,100 professionals managing over $41 billion in assets, RMR offers diverse real estate strategies and has received multiple recognitions as a top employer and energy-efficient partner. Headquartered in Newton, MA, founded in 1986.

Our mission is to create long-term value by managing investments as if we own them, guided by core values including integrity, performance, inspired thinking, ownership, teamwork, and respect.

Learn more about building a career with us on our website and follow us on LinkedIn, Instagram, and Twitter.

We are an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.