Leasing Consultant, Residential (Bilingual)

The RMR Group Inc; Denver (CO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Leasing Consultant (Bilingual) to enhance the leasing experience for residents. This role involves greeting prospective tenants, showcasing property features, and ensuring compliance with all relevant laws. The ideal candidate will excel in customer service, possess strong communication skills, and be proactive in building relationships within the community. Join a vibrant team where your contributions will directly impact resident satisfaction and community engagement. If you are passionate about creating exceptional living experiences, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree preferred and prior leasing/property management experience.
• Excellent communication and customer service skills are essential.

Responsibilities

• Greet prospective tenants and present property features professionally.
• Conduct business in accordance with company policies and local laws.
• Plan and oversee resident activities with the Property Manager.

Skills

Customer Service

Communication Skills

Bilingual (English and Spanish)

Relationship Building

Flexibility

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

YARDI

Job description

Overview

The Leasing Consultant (Bilingual) is the property’s sales representative, whose primary responsibilities are to support the leasing, retention and occupancy goals of the community. Leasing Consultants are customer service oriented and provide current and prospective residents with an exceptional experience.

The ideal candidate for this role seeks opportunities to build relationships, plan events, and takes initiative while remaining flexible to meet the community's day-to-day needs.

Responsibilities

• Greet prospective tenants and professionally present the features and benefits of the property.
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing.
• Implement and enforce all policies and procedures as outlined in the company policy and procedures Manuals.
• Offer a professional and friendly atmosphere in the leasing center/clubhouse and any other areas where prospective residents and current residents might interact with them.
• Inspect all models and market readies prior to showing in order to ensure their quality appearance.
• Relay incoming calls to appropriate point of contacts.
• Understand local competition, maintain a pulse on market trends and offerings.
• Complete paperwork accurately and timely.
• Maintain active guest cards and continue to work them until the prospect has chosen their home.
• Inspect the property on a regular basis reporting any deficiencies to the Property Manager.
• Assist the Assistant Property Manager in preparing daily and weekly reports, resident communication, move-ins/outs, office supply inventory, and market surveys.
• Maintain Resident Files with current information properly filed per company policy at all times.
• Process Leasing Applications in accordance with the company’s P & P Manual guidelines.
• Oversee Lease Renewal Program to optimize lease renewals.
• Exhibit excellent level of customer service.
• Plan and oversee resident activities with the Property Manager.

Qualifications

• Bachelor’s degree preferred.
• Prior leasing and/or property management experience preferred.
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Preferably bilingual, English and Spanish.
• Excellent attendance is a requirement of the position.
• Excellent customer service.
• Work a varied schedule including weekends and holidays as required.
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook.
• Positive attitude and highest level of professionalism.
• Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
• Preferred computer software experience to include MS Word, MS Excel, MS Outlook, YARDI.
• Ability to walk, stand; utilize stairs, bend on a daily basis, conduct property tours in various weather conditions, carrying moderate items such as papers, boxes, event items, collateral, books, small parts. Job may be sedentary at times.