Leasing Consultant — People-First Growth & Rewards

RPM Living; Alabama; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with company match

Paid time off

Employee assistance program

DEIB and ERGs

Job summary

RPM Living is seeking a Leasing Associate to handle leasing, marketing, and resident relations for our community. You will conduct tours, process applications, and work with management to close leases and orient new residents.

The role requires strong communication, sales, and customer service skills, with on-site duties, weekend hours, and a focus on retention and community presence.

Qualifications

• Associate's degree or equivalent from two-year college or technical school.
• Microsoft Office proficiency.
• Experience with property management software.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours.
• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing
• Community Manager approval and follow up with applicants on their status
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
• Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)
• Projects a favorable image of the community to achieve property objectives and public recognition
• Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
• Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
• Attends weekly and daily goal setting meetings as appropriate
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards

Skills

Leasing

Sales

Customer service

Marketing

Communication

Lead management software

Education

Associate's degree or equivalent

Tools

Microsoft Office

Property Management Software

Job description

RPM Living is seeking a Leasing Associate to handle leasing, marketing, and resident relations for our community. You will conduct tours, process applications, and work with management to close leases and orient new residents.

The role requires strong communication, sales, and customer service skills, with on-site duties, weekend hours, and a focus on retention and community presence.