Leasing Consultant/Management Assistant

First Realty Management Corp; Boston (MA); Sur place; USD 60 000 - 63 000; Plein temps

Avantages offerts par ce poste

Paid vacation

Paid holidays

PTO/Personal leave

401(k) plan

Health, Vision, and Dental Insurance

Life Insurance, short- & long-term DIS

Flex spending accounts

Transportation expense accounts

Sign-on bonus

Résumé du poste

First Realty Management Corp. is seeking a Leasing Consultant/Management Assistant in Roslindale, MA. This full-time role supports leasing activities, resident relations, and site operations, reporting to the Property Manager.

The ideal candidate will provide superior customer service, manage move-ins, rent processes, and coordinate with maintenance and residents. Proficiency with Word/Excel and knowledge of Entrata or RealPage are a plus.

Qualifications

• Excellent resident relations, customer service, and telephone skills.
• General Office Skills and strong written/verbal communication.
• Strong organizational skills and attention to detail.
• Ability to multi-task and manage priorities effectively.

Responsabilités

• Be the first point of contact for site staff and residents.
• Assist with move-ins, keys, and materials needed for rentals.
• Handle telephone reception, work orders, filing, and correspondence.
• Coordinate rental activities and address residents' concerns.
• Maintain resident files and prepare rent receivables reports.
• Schedule services and inspections; communicate with residents.

Connaissances

Resident relations

Customer service

Telephone skills

Communication

Organizational skills

Outils

Entrata

RealPage

Microsoft Word

Excel

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Leasing Consultant/Management Assistant

Full Time Leasing/Marketing Roslindale, MA, US

Salary Range: $60,000.00 To $63,000.00 Annually

A family-owned and privately held property management company, First Realty Management, has more than 70 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.

At the core of it all, our talented employees are what make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else – we always put our team members first.

A full-time position is available for a Leasing/Management Assistant reporting to the Property Manager in Roxbury. This individual will be the first point of contact for all site management staff and residents. The ideal candidate will have excellent customer service, communication, and marketing skills.

Provides superior customer service to residents by assisting them with site services such as but not limited to:

• Parking assignments and parking issues.
• Assisting with move-ins, getting keys, and prepping other materials needed.
• Responsibilities include telephone reception, initiating work orders, filing, correspondence, etc.
• They will also assist in the coordination of rental activities and address residents' general concerns.

Provides superior customer service by:

• Answering telephones, directing incoming calls appropriately, taking messages, and assisting callers whenever possible.
• Greeting and assisting all visitors to the management office.
• Taking maintenance service requests and following up with maintenance staff to ensure completion when necessary.
• Taking resident complaints and handling matters according to guidelines established by a property manager.

Supports the site management office in an administrative capacity by

• Maintaining resident files, lists, and other resident-related data.
• Collecting and processing rent checks and preparing rent receivables reports.
• Preparing memos, letters, reports, and other documents.
• Scheduling various services and inspections relating to buildings and apartments; Coordinating and communicating with residents when applicable.

Ensures the efficient operation of the management office by:

• Ordering office supplies, maintaining postage machines, and arranging office equipment repairs.
• Working with other staff members to ensure the management office maintains a professional appearance and environment.
• Assuming additional responsibilities and assisting co-workers when necessary.

Other Job Functions:

• Assists with the processing of rental applications.
• Helps to facilitate resident activities and parties.
• Other duties as assigned.
• Utilize systems such as Entrata and RealPage.

Requirements:

• Excellent resident relations, customer service, and telephone skills.
• General Office Skills.
• Good communication skills, both verbal and written.
• Strong organizational skills and attention to detail.

Abilities:

• Ability to work on simultaneous tasks calmly and effectively.
• Interest and ability to interact with other people effectively.
• Interest and ability to learn.

Knowledge of:

• Microsoft Word and Excel.
• Business English and letter format.

Experience:

• Prior work experience in an office environment.
• Will be required to cover the Management Office in the Property Manager’s absence.
• This position requires strong resident relations, along with the ability to work effectively with a wide variety of individuals.
• Strong knowledge of computer applications such as Word, Excel, etc. is essential.
• Must be able to organize priorities effectively and have excellent attention to detail.
• The ability to multi-task is essential.
• The schedule is Monday - Friday, 9 a.m. - 5 p.m.
• Experience with Entrata and/or RealPage preferred.
• Sign-on bonus.
• Paid Vacation, Holidays, PTO/Personal leave.
• 401(k) plan.
• Health, Vision, and Dental Insurance.
• Life Insurance, Short- & Long-Term Disability.
• Flex spending accounts & Transportation expense accounts.
• Opportunity for professional growth and development.

An EOE/ Veterans/Disabled Employer:
If you need an accommodation to apply due to a disability or protected veteran status, please contact HR at 617-423-7000 ext. 3772