Leasing Consultant — Guest Experience Leader

2B Residential; St. Louis (MO); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

401(k)

Career growth

Job summary

2B Residential in St. Louis, MO, seeks a Leasing Consultant for The Landing to join our on-site team. If you're coming from sales, hospitality, or customer service, this is a great chance to grow your career in Class A multifamily management while helping residents and prospects.

As part of the team, you'll greet residents, host tours, manage calls and mail flow, coordinate move-ins, and use Yardi to track activity. Weekend availability and a positive, customer‑focused attitude are essential.

Qualifications

• Previous leasing experience (preferred).
• Residential leasing experience and Yardi experience (preferred).
• Strong communication and interpersonal skills.
• Exceptional customer service mindset.
• Self-motivated, organized, and detail oriented.
• Ability to multitask in a fast-paced environment.
• Positive attitude and professional demeanor.
• Valid driver's license, reliable transportation, and automobile insurance required.

Responsibilities

• Greet residents and host tours for prospects, follow up of guest cards.
• Ensure model apartments are in touring condition, maintaining cleanliness and stocking move-in gifts and snacks.
• Answer and distribute incoming calls and messages throughout day.
• Receive and distribute all incoming mail.
• Occasionally assist with planning and hosting after hours resident events.
• Assist in preparation of move-in folders and maintain business center, coffee bar and pet bar.
• Maintain accurate records of traffic activity in Yardi.
• Convert phone traffic into scheduled appointments for tours.
• Ensure excellent customer service to residents and promote a quality living experience.
• Inspect apartments prior to resident move-ins and coordinate move-in/out with maintenance.
• Create and maintain confidential resident files; review move-in paperwork.
• Ensure all open/close procedures are completed daily.
• Assist with ongoing resident relations and respond to requests promptly.

Skills

Communication

Customer service

Organization

Multitasking

Positive attitude

Driver's license

Tools

Yardi

Job description

2B Residential in St. Louis, MO, seeks a Leasing Consultant for The Landing to join our on-site team. If you're coming from sales, hospitality, or customer service, this is a great chance to grow your career in Class A multifamily management while helping residents and prospects.

As part of the team, you'll greet residents, host tours, manage calls and mail flow, coordinate move-ins, and use Yardi to track activity. Weekend availability and a positive, customer‑focused attitude are essential.