Leasing Consultant: Growth, Bonus & Community Impact

Dominium Management Services; Highland Hills (OH); Vor Ort; USD 22.000 - 33.000; Vollzeit

Zusammenfassung

Dominium Management Services is seeking a Leasing Consultant for the Highland Hills apartment community. The role centers on customer engagement, presenting properties, and guiding applicants through the leasing process while ensuring compliance with Fair Housing policies.

The ideal candidate will manage in-person, phone, and online interactions, schedule tours, and collaborate with the team to meet occupancy goals. A professional appearance and strong communication are essential.

Qualifikationen

• High School or equivalent education. Sales and / or other customer service experience preferred. Experiences that translate well include hospitality, restaurant and retail.
• Effective verbal and written communication skills, and the ability to communicate in English both orally and in writing.
• Well-developed people skills. An ability to work with a variety of personalities and situations in a friendly outgoing and professional manner.
• Proficient in Microsoft office (Word, Excel, Outlook).
• Reasoning ability, and the ability to focus on established goals and sales requirements.
• Ability to work evenings and weekends, including 7 days a week as needed.
• May require a valid driver’s license.

Aufgaben

• Customer Engagement: Greets and assists prospective residents via phone, email, text, and in person; build rapport and provide property tours.
• Sales & Follow-Up: Presents available units, closes leases following company standards, and conducts timely follow-up with prospects who do not lease immediately.
• Property Presentation: Inspects and “sparkle” homes scheduled for tours daily and walk the tour path to ensure it is clean and presentable.
• Community Knowledge: Maintains familiarity with property features, local schools, hospitals, banks, shopping, transportation, and amenities; communicate these effectively to prospects.
• Compliance & Documentation: Adheres to Fair Housing laws; complete Guest Cards for every interaction and accurately enter data in Yardi PMS software.
• Application Assistance: Guides customers through application completion and collect required documentation for affordable housing eligibility.
• Marketing & Outreach: Participates in off-site marketing activities and traffic-generating initiatives to support occupancy goals.
• Additional Duties: Supports community events, assist with resident retention efforts, and completes projects assigned by the supervisor.

Kenntnisse

Customer service

Sales

Communication

MS Office

Ausbildung

High School diploma or equivalent

Tools

Yardi PMS

MS Office

Jobbeschreibung

Dominium Management Services is seeking a Leasing Consultant for the Highland Hills apartment community. The role centers on customer engagement, presenting properties, and guiding applicants through the leasing process while ensuring compliance with Fair Housing policies.

The ideal candidate will manage in-person, phone, and online interactions, schedule tours, and collaborate with the team to meet occupancy goals. A professional appearance and strong communication are essential.