LEASING CONSULTANT - Borda/Venson

Royal American Companies; Memphis (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

Royal American Companies in Memphis, TN is seeking an Entry Leasing Consultant to join our team. Under supervision, you will assist in advertising, leasing, and resident relations to promote occupancy and satisfaction.

Responsibilities include welcoming residents, screening prospects, processing leases, collecting rents, coordinating move-ins/outs, and providing responsive customer service. A High School diploma and basic computer skills are required; familiarity with One Site is a plus.

Qualifications

• Requires High School Diploma or Equivalent.
• Excellent customer service and communication skills are essential.
• Ability to work flexible hours including days, evenings, weekends.

Responsibilities

• Create positive, welcoming environment for residents, visitors and staff.
• Assist in development and implementation of resident services programming.
• Enter and track service requests using maintenance software.
• Screen and lease prospective residents in line with policies.
• Prepare market surveys and traffic reports.
• Process lease renewals and move-in/out procedures.
• Collect rents and other monies due to the property.
• Respond to calls from residents and corporate office.

Skills

Customer service

Communication

Professionalism

English proficiency

Teamwork

Education

High School Diploma or Equivalent

Tools

One Site

Job description

Job Details

• Level: Entry
• Job Location: Borda and Venson - Memphis, TN 38105
• Position Type: Full-Time (30 + hours/week)
• Education Level: High School/Equivalent
• Salary Range: $20.00 - $20.00 Hourly
• Travel Percentage: Local, as needed for business
• Job Shift: Days/Nights/Weekends/Holidays
• Job Category: Admin - Clerical

At Royal American Companies, we offer more than just jobs; we provide fulfilling careers. If you're ready to join our dynamic team that values your growth and contributions, take the first step towards an exciting future with us.

Job Summary

Under the direct supervision of the Community Manager and/or Assistant Manager, Leasing Consultant will assist in the development and implementation of advertising and special promotions. The Leasing Consultant is responsible for establishing and maintaining a relationship with prospective and current residents. The Leasing Consultant will assist with marketing and is responsible for leasing the property.

Essential Job Duties and Responsibilities

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

• Create positive, welcoming, supportive environment for resident, visitors and community associates
• Assist with development and implementation of resident services programming
• Utilize maintenance software program to enter in and track service requests
• Assist in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Prepare market surveys and traffic reports
• Lease renewal process
• Determine the needs of prospective residents
• Prepare lease packages
• Collect late rents and other monies due to the property
• Move-in and move-out process
• Answer the telephone and greet prospective residents and residents in a pleasant and positive manner. Respond to incoming calls from the corporate office or those related to the operation of the property
• Contact all guests by phone and/or email within 24 hours or less of their initial visit
• Sends Thank You cards after to guests
• May be asked to perform housekeeping duties as needed

Knowledge, Skills and Abilities (KSAs)

• Work flexible schedule, including evenings and weekends
• Display professionalism in both work ethic and appearance
• Travel for the purpose of conducting property business. Must have a government issued state ID, or valid driver’s license if required by Management based on location/property or business needs
• Assist in the absence of the Community Manager or Assistant Community Manager in handling of emergencies, log resident service requests, inspection of vacant apartments, etc.
• Excellent customer service skills
• Demonstrate strong written and oral communication skills
• Clearly communicate verbally, in writing and read in English

Education and Experience

• High School Diploma or Equivalent
• Proficiency in One Site preferred
• Minimum of one year property management experience preferred
• Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred

Physical Demands

• Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator
• Work with a computer for a minimum of 7 hours daily either standing or sitting
• Provide a welcoming office environment for potential residents
• Open the model apartment for tours and complete daily inspections of the tour route and model for appropriate curb appeal
• Effectively communicate with applicants, residents, vendors and supervisors in e‑mail, by phone, or in person regarding day to day operations of the property.