Full - Time Leasing Consultant

University Partners; Blacksburg (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

University Partners is seeking a Leasing Consultant to support leasing, occupancy, and resident-retention goals, guiding inquiries from initial contact through move-in and renewal.

You will conduct tours, handle applications, process lease documents, assist residents, and support marketing while ensuring Fair Housing compliance and policy adherence.

Qualifications

• Experience delivering professional customer service in a leasing or property management setting.
• Ability to communicate pricing, terms, and community features clearly.
• Proven reliability in maintaining accurate records and documentation.

Responsibilities

• Provide professional, responsive service to prospects, residents, parents, guarantors, visitors, vendors, and university partners.
• Respond to leasing inquiries, identify prospect needs, conduct tours, and communicate available apartments, pricing, amenities, and lease terms.
• Use sales, follow-up, closing, and objection-handling techniques to achieve leasing and occupancy goals.
• Maintain accurate prospect, applicant, lease, and resident information in Entrata.
• Guide applicants through the application process and obtain required documentation, payments, and signatures.
• Prepare accurate leases, addenda, and move-in documents for management review and approval.
• Follow all Fair Housing laws, company policies, and confidentiality requirements.
• Maintain consistent prospect follow-up and accurate guest cards, traffic records, and communication notes.
• Support resident-retention and renewal campaigns through timely outreach and document preparation.

Skills

Customer service

Sales

Communication

Relationship-building

Organizational skills

Time management

Multitasking

Attention to detail

Teamwork

Adaptability

Education

High school diploma or GED

Bachelor's degree in business/marketing/hospitality/communications

Tools

Entrata

Microsoft Office

Job description

Leasing Consultant

Job Purpose

The Leasing Consultant supports the community's leasing, occupancy, and resident-retention goals by delivering an exceptional experience from initial inquiry through move-in and renewal. This position conducts tours, manages prospect follow-up, processes applications and lease documents, assists residents, and supports marketing initiatives while complying with Fair Housing laws and company policies.

Essential Duties and Responsibilities

• Provide professional, responsive service to prospects, residents, parents, guarantors, visitors, vendors, and university partners.
• Respond to leasing inquiries, identify prospect needs, conduct community tours, and communicate available apartments, pricing, amenities, and lease terms.
• Use effective sales, follow-up, closing, and objection-handling techniques to achieve leasing and occupancy goals.
• Maintain accurate prospect, applicant, lease, and resident information in Entrata.
• Guide applicants through the application process and obtain required documentation, payments, and signatures.
• Prepare accurate leases, addenda, and move-in documents for management review and approval.
• Follow all Fair Housing laws, company policies, and confidentiality requirements.
• Maintain consistent prospect follow-up and accurate guest cards, traffic records, and communication notes.
• Support resident-retention and renewal campaigns through timely outreach and document preparation.
• Respond to resident questions and concerns, enter work orders, and coordinate follow-up with the maintenance team.
• Inspect the model, leasing path, amenities, signage, and common areas to ensure they remain clean, attractive, and tour-ready.
• Maintain a professional and organized leasing office and complete assigned opening and closing procedures.
• Assist with outreach marketing, resident events, referral programs, and other occupancy-building initiatives.
• Maintain awareness of competitor pricing, availability, amenities, and promotions.
• Assist with roommate matching, apartment inspections, move-in coordination, and high-volume turn activities.
• Distribute keys, parking decals, access credentials, and other move-in materials according to property procedures.
• Complete lease-file audits, data reviews, and other administrative responsibilities as assigned.
• Perform additional duties as directed by the Community Manager or immediate supervisor.

Qualifications

• Strong customer service, sales, communication, and relationship-building skills.
• Professional, positive, and enthusiastic approach to assisting prospects and residents.
• Ability to conduct engaging tours and effectively communicate the community's value.
• Strong organizational, follow-up, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to read and understand lease documents, policies, and operating procedures.
• Ability to maintain accurate records and protect confidential information.
• Proficiency with basic business math, including percentages, rates, discounts, and prorated amounts.
• Ability to work independently and collaboratively as part of a team.
• Proficiency with Microsoft Office; experience with Entrata or another property management system preferred.
• Ability to work evenings, weekends, holidays, and overtime based on community needs.

Education and Experience

• High school diploma or GED required.
• Bachelor's degree in business, marketing, hospitality, communications, or a related field preferred.
• Previous experience in leasing, sales, customer service, hospitality, marketing, or property management preferred.
• Student housing or multifamily housing experience is a plus.
• An equivalent combination of education, training, and experience will be considered.

Physical and Work Requirements

• Ability to stand, walk, bend, reach, and move throughout the community.
• Ability to tour apartments, amenities, common areas, and outdoor spaces.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to occasionally lift or carry leasing materials, office supplies, and event items.
• Reliable attendance and schedule flexibility are required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Additional Information

This description outlines the primary responsibilities of the position and is not intended to include every assigned duty. Responsibilities may change based on community and business needs.