Leasing Consultant

Weidner Apartment Homes; Oklahoma City (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is looking for a Leasing Consultant who thrives in a dynamic environment. This entry-level position is perfect for someone with a passion for customer service and strong communication skills. As a Leasing Consultant, you will play a vital role in creating positive experiences for residents while managing marketing and leasing strategies. Your attention to detail and ability to work independently will help achieve occupancy and revenue goals. Join a team that values honesty, trust, and mutual respect, and make a lasting impact in the community.

Qualifications

• Prior customer service experience is required for this role.
• Excellent communication skills are essential for interacting with residents.

Responsibilities

• Conduct marketing tours and ensure apartments are rent-ready.
• Respond promptly to resident inquiries and facilitate the application process.

Skills

Customer Service

Communication Skills

Time Management

Detail-oriented

Flexibility

Education

High School Diploma

Tools

Microsoft Office

Yardi

Paycom

Job description

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Position Summary:

Weidner Apartment Homes is committed to teamwork, through a spirit of honesty, trust, and mutual respect. While this job description is complete, some responsibilities may not be specifically addressed. As a Leasing Consultant, you are a dynamic professional who easily relates and communicates with prospective and current residents. With a warm and energetic personality, you will find joy in creating lasting and positive impressions. This role involves coordinating marketing, leasing, and renewal strategies to achieve occupancy and revenue retention goals. A successful Leasing Consultant manages time effectively, is detail-oriented, trustworthy, and takes pride in their work. Additionally, this position requires accountability and attentiveness to provide excellent customer service when interacting with residents, colleagues, and vendors.

Primary Responsibilities:

1. Conduct marketing tours, open target viewing apartments, ensure apartments, model homes, and amenities are clean and rent-ready.
2. Respond promptly to resident and prospective resident calls and emails.
3. Answer incoming calls, convert them into walk-in traffic, and set viewing appointments.
4. Tour prospective residents enthusiastically and professionally.
5. Facilitate the application process at the end of tours to ensure successful leasing.
6. Review and process all applications immediately upon receipt.
7. Communicate results to applicants promptly and respectfully.
8. Follow up with all approved applicants regarding move-in procedures.
9. Maintain and follow up on traffic in queue.
10. Shop competitive properties monthly; adhere to daily marketing and leasing strategies.
11. Ensure apartments, common areas, and amenities are maintained to Weidner’s standards.
12. Distribute resident correspondence while maintaining confidentiality.
13. Accompany vendors to units as needed.
14. Assist with lease renewals and promote resident retention.
15. Keep the leasing office clean, organized, and professional.
16. Manage residential files securely and confidentially.
17. Collect revenues, including rents, deposits, and fees.
18. Accept and follow up on service requests.
19. Follow all key logging and storage procedures.
20. Communicate effectively with the Community Director.
21. Promote safety and the use of PPE to minimize hazards.
22. Respond to safety issues, accidents, and emergencies immediately.

Qualifications:

• Prior customer service experience required.
• Ability to perform tasks safely and efficiently.
• Capable of working in a fast-paced environment with motivation to learn and contribute.
• Excellent communication skills in person, over the phone, email, and text.
• Experience with Microsoft Office preferred; familiarity with Yardi and Paycom is a plus.
• Willingness to learn new software.
• Adherence to Weidner’s Mission, Vision, and Values, and compliance with all policies and laws.
• Prompt attendance, professional appearance, and adherence to dress code.
• Ability to work independently and in a team.
• Flexibility to work outside normal hours and be assigned to other properties as needed.
• Detail-oriented, well-organized, and fluent in English.
• Must pass criminal background check and drug test.
• Reliable transportation and valid driver’s license and insurance.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Management