Leasing & Community Operations Specialist

Cardinal Group Companies; State College (Centre County); On-site; USD 25,000 - 39,000; Full time

Job summary

Cardinal Group Companies in State College, PA, is seeking a Sr. Operations Coordinator to assist the Community Manager with property operations, with a focus on leasing, marketing, resident relations, and daily community functions.

The role aims for 100% occupancy by retaining residents, leasing current availability, and pre‑leasing future inventory. Responsibilities include greeting prospective clients, presenting the property, closing leases, training leasing staff, handling calls, processing

Qualifications

• 1-2 years of customer service and sales experience.
• High-energy and enjoys a fast pace environment.
• Enjoy and take pride in providing excellent service.
• Excellent customer service skills warm, friendly and helpful in person and on the phone.
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• High School Diploma or equivalent.
• Available to work evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Responsibilities

• Greet prospective clients, qualify needs, present the property, close the sale and follow-up using Cardinal’s Sales Platform.
• Earn and maintain a Cardinal Way of Leasing certification by utilizing training resources.
• Assist the Community Manager in training all Leasing Team Members in job duties including customer service, phone etiquette, leasing workflows, and marketing.
• Answer incoming calls professionally and handle accordingly.
• Complete all lease applications and participate in verification of applications; notify prospects of results.
• Maintain accurate client records and update reports daily, weekly, monthly and annually.
• Maintain and perform upkeep of the tour route to ensure curb side appeal.
• Assist residents through concierge program and develop the community.
• Plan and execute a Monthly Marketing Plan including events, fairs, open houses, and digital marketing.
• Manage the community’s social media accounts and online reputation.
• Be an expert on current market conditions and trends; report weekly and monitor competition.
• Participate in Cardinal U training as required.

Skills

Customer service

Sales experience

Communication skills

Evenings & weekends

Education

High School Diploma or equivalent

Job description

Cardinal Group Companies in State College, PA, is seeking a Sr. Operations Coordinator to assist the Community Manager with property operations, with a focus on leasing, marketing, resident relations, and daily community functions.

The role aims for 100% occupancy by retaining residents, leasing current availability, and pre‑leasing future inventory. Responsibilities include greeting prospective clients, presenting the property, closing leases, training leasing staff, handling calls, processing