Leasing & Community Experience Specialist

Block Multifamily Group; Lenexa (KS); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Company-paid life insurance

Employee Assistance Program (EAP) for你

Job summary

Block Multifamily Group seeks a Leasing Consultant to drive occupancy and revenue through a customer-focused leasing experience. You will support brand presence, digital marketing, and resident engagement, blending sales, marketing, and customer experience in a high-performing community.

The role requires strong customer service and sales ability, with experience in property management systems (Yardi preferred).

Qualifications

• Strong customer service and sales skills.
• Excellent written and verbal communication.
• Experience with property management systems, preferably Yardi.
• Weekend availability.
• Valid driver's license and reliable transportation.
• Ability to multitask in a fast-paced environment.
• Golf cart operation where applicable.

Responsibilities

• Deliver a consultative leasing experience from inquiry through move-in.
• Respond to and manage all prospect traffic via phone, email, chat, social media, and in-person.
• Conduct property tours aligned with prospect needs and lifestyle preferences.
• Maintain accurate prospect and leasing data in CRM systems.
• Achieve leasing, occupancy, and retention goals.
• Stay informed on market trends, competitor pricing, and local demographics.
• Process applications, leases, renewals, and move-in docs.
• Maintain records including traffic and leasing activity.
• Inspect model/vacant units and spaces for readiness and curb appeal.
• Ensure compliance with Fair Housing laws and company policies.
• Maintain property social media platforms and respond to reviews.
• Support marketing campaigns and outreach to drive traffic.
• Plan and coordinate resident events and engagement activities.
• Assist with office operations and daily team activities.

Skills

Customer service

Sales

Communication

Multitasking

Weekend availability

Driver's license

Golf cart operation

Yardi (property mgmt systems)

Tools

Yardi

Job description

Block Multifamily Group seeks a Leasing Consultant to drive occupancy and revenue through a customer-focused leasing experience. You will support brand presence, digital marketing, and resident engagement, blending sales, marketing, and customer experience in a high-performing community.

The role requires strong customer service and sales ability, with experience in property management systems (Yardi preferred).