Leasing & Community Experience Specialist

Richmark Property Management; Greeley (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Richmark Property Management in Colorado is seeking a leasing consultant to drive traffic, lease units, and deliver exceptional customer service at the property. The role is 100% customer-facing, focusing on generating traffic, leasing units, and providing the best possible experience for residents.

Responsibilities include managing leads with property software, knowing unit availability and pricing, and helping to meet occupancy goals.

Qualifications

• Customer service experience
• At least 6 months experience in the apartment, leasing, or hospitality industry preferred
• High school diploma or equivalent combination of education required
• Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
• Experience in social media and technology
• Proficiency in converting phone calls to appointments and appointments to leases (Sales)
• Ability to act independently and make decisions
• Excellent verbal and written communication skills
• Flexibility to work weekends, overtime, and other unscheduled times as required
• Driver's license required.

Responsibilities

• Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
• Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
• Strives to meet and exceed occupancy goals
• Is familiar with Fair Housing Regulations and performs all tasks accordingly
• Maintains a working knowledge of the local community, including local schools, business, and events
• Participates in planning and hosting resident appreciation events and engenders a sense of community among residents
• Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
• Serves as a first point of contact for residents, works to resolve any issues or complaints
• Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
• Quickly escalates any customer service issues to site management when support is needed
• Communicates effectively to site management and maintenance team to resolve any noticed issues
• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests
• Enthusiastically greets each person who enters the office
• Approaches each situation in a friendly and helpful manner
• Maintains a pleasant, professional, and cheerful presence at all times
• Always presents a professional appearance and follows established dress code policy
• Strives to learn the assistant community manager’s role and can fill in for the assistant community manager when needed
• Other duties as assigned

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Richmark Property Management in Colorado is seeking a leasing consultant to drive traffic, lease units, and deliver exceptional customer service at the property. The role is 100% customer-facing, focusing on generating traffic, leasing units, and providing the best possible experience for residents.

Responsibilities include managing leads with property software, knowing unit availability and pricing, and helping to meet occupancy goals.