Leasing Associate

Thalhimer Multifamily; Richmond (VA); On-site; USD 40,000 - 48,000; Full time

Job summary

Cushman & Wakefield | Thalhimer is seeking a Leasing Associate to join the NOVEL team in Richmond, VA. You will support marketing, leasing, tours, and administrative tasks to drive occupancy.

The ideal candidate is customer‑focused, detail oriented, and capable of multitasking in a fast‑paced environment; proficiency with Microsoft Office and property management software is a plus, and MRI experience is preferred but not required.

Qualifications

• Experience in leasing or property management preferred.
• Customer service oriented and responsive.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Marketing & Leasing: support marketing and leasing campaigns to attract residents.
• Customer Engagement: greet prospects, conduct tours, and assist with applications.
• Administrative Support: assist the Community Manager, process rent payments, and maintain records.
• Customer Service: provide excellent service to residents and applicants.

Skills

Customer service

Multi-tasking

Attention to detail

Team player

Sales

Tools

Microsoft Office

Excel

Outlook

Property management software

MRI experience

Job description

Exciting Career Opportunity: Leasing Associate at NOVEL in Richmond, VA!

Cushman & Wakefield | Thalhimer is looking to add a talented Leasing Associate to our Thalhimer Multifamily team at NOVEL in Richmond, VA. If you're passionate about providing exceptional customer service and thrive in a dynamic, fast-paced environment, we'd love to meet you!

What You'll Do:

As a Leasing Associate, you will play a key role in the success of our community by assisting with various leasing and administrative functions. Your responsibilities will include:

• Marketing & Leasing: Participate in marketing efforts to attract prospective residents and effectively promote the features and benefits of the community.
• Customer Engagement: Greet prospective residents, conduct tours of available apartments, and assist with the application process to ensure a smooth leasing experience.
• Administrative Support: Assist the Community Manager with ongoing administrative functions, including processing rent payments and maintaining community records.
• Customer Service: Provide excellent customer service to both current and prospective residents, ensuring their needs are met promptly and professionally.

What We're Looking For:

We are looking for someone with a proactive, positive attitude who enjoys working in a team and is comfortable in a fast-paced environment. The ideal candidate will possess:

• The ability to multi-task and handle multiple responsibilities with ease.
• A strong attention to detail and problem‑solving skills.
• Dependability and flexibility, with a commitment to working well in a team environment.
• A passion for customer service, and the ability to relate to and engage with people.

Additional Qualifications:

• Proficiency with Microsoft Office, Excel, and Outlook, as well as experience with property management software.
• MRI experience is preferred but not required.
• A genuine desire to make a difference in the community by delivering top‑notch service.

Cushman & Wakefield | Thalhimer is an Equal Opportunity Employer.

What Does Success Look Like? An effective Leasing Associate is an engaging communicator with a talent for building rapport and closing leases. You are detail-oriented, organized, and tech‑savvy, with strong sales instincts and a passion for customer service. You understand the market, take pride in your presentation, and always follow through‑making sure every prospect feels at home.