Leasing and Occupancy Specialist I (Hampstead Brightwood)

WinnCompanies; Silver Spring (MD); On-site; USD 26,000 - 32,000; Full time

Job summary

WinnCompanies is seeking a Leasing and Occupancy Specialist I to manage leasing, marketing, and resident services for Hampstead Brightwood properties in Washington, DC. The role focuses on maximizing occupancy while maintaining rents and ensuring compliance with tax credit programs.

The candidate will handle move-ins, recertifications, and lease renewals, coordiate with residents, and maintain accurate records.

Qualifications

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Previous experience with Tax credit leasing and TIC forms.
• Knowledge of federal and state rules associated with Tax credit.
• Experience with initial, interim and annual recertifications.
• A current vehicle license in good standing and meet driving records standards.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and maintain databases.
• Deliver customer service that exceeds expectations for new and current residents.
• Review, prioritize, and distribute resident service requests as required.
• May assist with planning and facilitation of property events or programs per guidelines.
• May assist on-site management with updating marketing documents, reports, ads, and web content.
• Maintain relationships with area businesses, housing offices, employers, and real estate brokers.
• Remain current with local events and hiring trends that impact the property.
• Maintain knowledge of current for sub markets and demographics.
• Gather documents by program types for residency approvals and submissions.
• Remain up to date with regulatory requirements and programs.

Skills

Customer service

Interpersonal skills

Communication skills

Detail orientation

Pressure tolerance

Diversity awareness

Education

High school diploma or GED

Associate’s degree

Tools

Microsoft Office

Yardi

RealPage

Job description

About the Opportunity

WinnCompanies is looking for a Leasing and Occupancy Specialist I to join our team at Hampstead Brightwood, three multifamily affordable housing properties totaling up to 218 units located in Washington, D.C.

In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.

The pay range for this role is $19.00-$23.00 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 8:30AM to 5:00PM

Responsibilities:

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements:

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Previous experience with Tax credit leasing and TIC forms.
• Knowledge of federal and state rules associated with Tax credit.
• Experience with initial, interim and annual recertifications.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications:

• Associate’s degree.
• Experience with TCS certifications.
• Specialist in Housing Credit Management (SHCM) and Certified Apartment Leasing Professional (CALP) certifications.
• Experience with Yardi or RealPage property management software and Microsoft Office.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.