Leasing Agent: Drive Occupancy & Resident Experience

Newbury Residential, Inc.; Lansing (MI); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Newbury Residential is seeking a customer-focused Leasing Agent to join our Lansing community. You will respond to inquiries, conduct engaging property tours, and assist with applications, leases, renewals, and move-in coordination.

You will maintain accurate records in our property management system, build positive resident relationships, and support maintenance coordination, pricing awareness, and marketing efforts to drive occupancy and resident satisfaction.

Qualifications

• Previous leasing, sales, hospitality, or customer service experience preferred.
• Strong communication, organizational, and interpersonal skills.
• Self-motivated with a sense of urgency and commitment to follow-through.
• Comfortable using computers and property management software; Entrata experience is a plus.
• Ability to work independently, collaborate with a team, and manage multiple priorities.
• Positive attitude, dependable work ethic, and willingness to learn.

Responsabilités

• Respond promptly to prospective resident inquiries and conduct engaging property tours.
• Follow up consistently with prospects to convert leads into leases and achieve occupancy standards.
• Assist with applications, lease preparation, renewals, and move-in coordination.
• Maintain accurate prospect and resident records within the property management system.
• Build positive resident relationships and assist with questions, concerns, and service requests.
• Coordinate with management and maintenance teams to ensure apartments are ready for move-in.
• Stay informed about community pricing, availability, amenities, and local competitors.
• Support marketing efforts, online reputation, and community presentation.
• Assist the Community Manager with administrative and operational responsibilities.
• Follow company policies and applicable Fair Housing regulations.

Connaissances

Leasing experience

Customer service

Communication skills

Organizational skills

Interpersonal skills

Self-motivated

Team collaboration

Entrata experience

Outils

Entrata

Description du poste

Newbury Residential is seeking a customer-focused Leasing Agent to join our Lansing community. You will respond to inquiries, conduct engaging property tours, and assist with applications, leases, renewals, and move-in coordination.

You will maintain accurate records in our property management system, build positive resident relationships, and support maintenance coordination, pricing awareness, and marketing efforts to drive occupancy and resident satisfaction.