Leasing Agent

Newbury Residential, Inc.; Lansing (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Newbury Residential is seeking a customer-focused Leasing Agent to join our Lansing community. You will respond to inquiries, conduct engaging property tours, and assist with applications, leases, renewals, and move-in coordination.

You will maintain accurate records in our property management system, build positive resident relationships, and support maintenance coordination, pricing awareness, and marketing efforts to drive occupancy and resident satisfaction.

Qualifications

• Previous leasing, sales, hospitality, or customer service experience preferred.
• Strong communication, organizational, and interpersonal skills.
• Self-motivated with a sense of urgency and commitment to follow-through.
• Comfortable using computers and property management software; Entrata experience is a plus.
• Ability to work independently, collaborate with a team, and manage multiple priorities.
• Positive attitude, dependable work ethic, and willingness to learn.

Responsibilities

• Respond promptly to prospective resident inquiries and conduct engaging property tours.
• Follow up consistently with prospects to convert leads into leases and achieve occupancy standards.
• Assist with applications, lease preparation, renewals, and move-in coordination.
• Maintain accurate prospect and resident records within the property management system.
• Build positive resident relationships and assist with questions, concerns, and service requests.
• Coordinate with management and maintenance teams to ensure apartments are ready for move-in.
• Stay informed about community pricing, availability, amenities, and local competitors.
• Support marketing efforts, online reputation, and community presentation.
• Assist the Community Manager with administrative and operational responsibilities.
• Follow company policies and applicable Fair Housing regulations.

Skills

Leasing experience

Customer service

Communication skills

Organizational skills

Interpersonal skills

Self-motivated

Team collaboration

Entrata experience

Tools

Entrata

Job description

About Newbury Residential

Newbury Residential is a growing property management company focused on delivering exceptional resident experiences, maintaining strong communities, and developing successful teams.

Description

About Newbury Residential

Newbury Residential is a growing property management company focused on delivering exceptional resident experiences, maintaining strong communities, and developing successful teams.

We're seeking an energetic, dependable, and customer-focused Leasing Agent to join our team. The ideal candidate is personable, organized, motivated to achieve leasing goals, and willing to take initiative in the daily operations of the community.

Key Responsibilities

• Respond promptly to prospective resident inquiries and conduct engaging property tours.
• Follow up consistently with prospects to convert leads into leases and achieve occupancy standards.
• Assist with applications, lease preparation, renewals, and move-in coordination.
• Maintain accurate prospect and resident records within the property management system.
• Build positive resident relationships and assist with questions, concerns, and service requests.
• Coordinate with management and maintenance teams to ensure apartments are ready for move-in.
• Stay informed about community pricing, availability, amenities, and local competitors.
• Support marketing efforts, online reputation, and community presentation.
• Assist the Community Manager with administrative and operational responsibilities.
• Follow company policies and applicable Fair Housing regulations.

Requirements

Qualifications

• Previous leasing, sales, hospitality, or customer service experience preferred.
• Strong communication, organizational, and interpersonal skills.
• Self-motivated with a sense of urgency and commitment to follow-through.
• Comfortable using computers and property management software; Entrata experience is a plus.
• Ability to work independently, collaborate with a team, and manage multiple priorities.
• Positive attitude, dependable work ethic, and willingness to learn.