LEASING AGENT

Arbor Properties; San Antonio (TX); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in the residential leasing sector is seeking a motivated Leasing Agent to join their team in San Antonio. This part-time role involves engaging with prospective residents, managing leasing processes, and ensuring exceptional resident relations. The ideal candidate will demonstrate strong sales and communication skills, along with a commitment to maintaining the community's standards. If you thrive in a dynamic environment and are passionate about customer service, this opportunity is perfect for you to make a meaningful impact in the community.

Qualifications

• 1+ years of leasing experience with strong customer service skills.
• Knowledge of Fair Housing laws and leasing procedures.

Responsibilities

• Greet and qualify prospects, manage communication within CRM.
• Ensure apartments are ready for new residents and handle applications.

Skills

Customer Service

Sales Skills

Communication Skills

Fair Housing Knowledge

Problem Solving

Education

High School Diploma

Real Estate License

Tools

Microsoft Office

Property Management Software

Job description

Job Description Leasing Agent

Leasing Agent – San Antonio, TX

• Part-time
  
  

Responsible for the leasing, marketing, online marketing, and promotion of positive resident relations of multi-family residential apartments.

Job Responsibilities

• Greet prospects and qualify by covering all leasing criteria (ask questions; utilize internal systems, completing guest cards and managing communication within CRM, etc.).
• Immediately record all telephone and in-person visits on online system and on appropriate reports.
• Inspect models and available “market ready” and communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, collect all documentation and process applications for approvals. (i.e., credit check, rental history, etc.) Submit qualified screened applications to the Property Manager for approval.
• Follow up with applicant with updates regarding application status.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities that meet prospect’s needs.
• Secure new resident signature(s) on appropriate paperwork prior to move-in. Complete new resident orientation.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market comps in the area and provide to Property Manager for accurate market analysis.
• Represent the company in a professional manner at all the times and have a positive can-do attitude.
  
  

Administrative

• Accept rental payments and give them immediately to Assistant Property Manager/Property Manager.
• Type lease and complete appropriate paperwork and input information into property software accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures.
• Maintain current resident files.
• Maintain and record daily inspections for the community.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.
  
  

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
  
  

Neighborhood Marketing

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.
  
  

Essential Job Functions

• Fair Housing knowledge.
• Demonstrate an ability to support and contribute to community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• One (1) years’ experience relevant leasing, and customer.
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
  
  

Core Values

In order to achieve success, candidate must embrace certain core principles and values.

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive
  
  

Safety Responsibilities

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensures that unsafe conditions are corrected in a timely manner.
  
  

Additional Requirements

Attendance is an imperative job function.