Leasing Administrator

STI Holdings, Inc.; Stoughton (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

STI Holdings, Inc. is seeking a leasing/customer collections coordinator to handle past-due lease payments and coordinate repossession-related activities.

The role requires strong communication, decision-making and organizational skills, with proficiency in Excel and Word. You will work with internal teams and external partners, ensuring accurate documentation, timely filings, and orderly movement of assets.

Qualifications

• Strong communication and decision-making skills.
• Experience handling high-volume customer contact.
• Proficient in Excel and Word.
• Attention to detail in documentation and records.
• Professional conduct in interactions with customers and outsiders.

Responsibilities

• Customer contact regarding past due lease payments via phone or writing.
• Determine action plan with customer and follow up accordingly.
• Coordinate recovery and trailer moves for repossessed assets.
• Interact with legal (internal and external) for lawsuits and bankruptcy hearings.
• Supervise clerical staff and ensure timely filings to perfect company interests.
• Verify pricing and commissions due to dealers for new trailers.
• Review vendor invoices and assign correct general ledger codes.
• Participate in special projects and other duties as assigned.
• Contribute to team effort and ensure safe, productive work.

Skills

Phone communication

Decision making

Written communication

Attention to detail

Professional conduct

Productivity standards

Tools

Excel

WinWord

HP leasing software

Job description

• Customer contact regarding past due lease payments either via telephone or in writing. Some of the contact may be confrontational in nature. The contact will require immediate decision making as to the plan of action received from the customer. Follow up with customer either in writing or subsequent telephone calls regarding action promised.
• Recovery and coordination of trailer moves to gain control of repossessed semi-trailers and move them to secure locations for later sale or movement to Stoughton controlled property.
• Coordinate within house legal and external legal regarding collection lawsuits and bankruptcy hearings. Furnish necessary documentation to legal to pursue all legal remedies available for collection of payments.
• Supervise clerical staff. This would include verification that all necessary filings have been prepared in a timely manner to perfect the company's interest in all trailers on lease.
• Verify the accuracy of pricing and number of commissions due to dealers regarding the new trailers to be leased.
• Review invoicing from vendors and note proper general ledger account codes.
• Various other special projects requested by manager or others in the company.
• Other projects as directed.
• Work and communicate as a team. Contribute to a team effort.
• Other duties may be assigned as required by the Company.
• Contribute to the team effort to produce a quality product.
• Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to Company policy.
• Follow Company policies and procedures.

Above is a list of the most important responsibilities and functions, which are essential to the position. Employees must be able to perform these essential functions satisfactorily with or without a reasonable accommodation. Accommodations will be evaluated and provided to eligible employees on a case by case basis, depending on the employee's medical restrictions, work availability, the nature of the position, the position's essential functions and other relevant factors.

Qualifications

• Education:
• Licenses/Certifications:
  • List any other Certifications
• Knowledge, Skills, & Abilities:
  • Good telephone communication skills
  • Ability to interpret information received from customer and make decisions regarding that information.
  • Good written communication skills.
  • Detail oriented regarding documentation of information communicated between customer and company.
  • Professional conduct, not abusive when dealing with outsiders.
  • Good working knowledge of Excel and WinWord.
  • Ability to learn HP system designed software for Leasing division.
  • Must be able to perform each essential function and responsibility of the job satisfactorily in accordance with Company productivity and quality requirements.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.