Operations Assistant

Premier Trailer Leasing; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Premier Trailer Leasing is seeking a hands-on Operations Associate to manage outdoor trailer yard activities, perform inspections, coordinate with customers and vendors, and supervise equipment movement. You will ensure regulatory compliance and support branch performance while handling daily admin tasks in a fast-paced outdoor environment.

The role requires strong safety awareness, customer service focus, and the ability to work across teams in all weather conditions at our Cleveland, OH

Qualifications

• Interpersonal skills, credibility and rapport building.
• Conscientiousness and reliability in tasks and delivery.
• Customer service excellence and consistency.

Responsibilities

• Spend most of each workday outdoors conducting trailer inspections and managing yard activity.
• Coordinate with customers and vendors to monitor equipment movement.
• Generate rental agreements and supervise work performed on trailers.
• Ensure compliance with company policies and regulations and reconcile inventory daily.
• Assist in transporting equipment between branches, customers, and vendors.
• Verify customers have proper insurance before rental and assist AR collections.
• Handle daily administrative paperwork and respond to inquiries.

Skills

Interpersonal Skills

Conscientiousness

Customer Service

Decision Making

Safety Awareness

Verbal Communication

Written Communication

Problem Solving

Mechanical Aptitudes

Education

Associate/Technical Training

Tools

Microsoft Office

Job description

Are you looking for a forward focus environment where you are continually challenged, and the atmosphere is affirming? Do you want to be a part of a team where you are often out of your comfort zone, but you wake up excited to goto work each day? How about a place where people are growing because they desire change and growth is modeled and expected?

WHO WE ARE:

Premier Trailer Leasing is a 'USA Today Top Work Place' and one of the largest trailer leasing and rental companies in the nation, specializing in long-term leasing and short-term rental services for over-the-road vans, flatbeds, refrigerated equipment and chassis with an inventory of 70,000 trailers and a growing network of locations across the United States. At Premier you will find an environment where you are seen, heard, and valued. Join us and experience what it means to live a culture of C.A.R.E!

JOB SCOPE:

This position requires strong analytical and technical abilities, and requires fast, but carefully thought-out results to exceed customer expectations. You will be a champion of customer service and help Premier Trailer Leasing meet operational and organizational financial objectives. You will be responsible for executing operational processes and supporting branch performance objectives. This is a highly hands-on operations role. Approximately 70-80% of the workday is spent outdoors in a trailer yard interacting with customers, drivers, vendors, and equipment. You will be working outdoors in all seasons and varying weather conditions, while maintaining a strong focus on safety and customer service.

This is an on-site position at Premier's branch office in Cleveland, OH.

TASKS AND RESPONSIBILITIES:

• Spend most of each workday outdoors conducting trailer inspections, managing yard activity, coordinating with customers and vendors, and monitoring equipment movement throughout the branch location.

• Conduct trailer inspections in accordance with company procedures and identify equipment requiring repair or maintenance to help ensure compliance with applicable federal, state, and industry regulations.

• Generate customer rental agreements.

• Coordinate all work performed on trailers with vendors as well as ensure the work performed follows Premiers' policies and procedures.

• Manage and reconcile all equipment inventory both out-bound and in-bound gate activity daily.

• Assist in the transportation of equipment between branches as well as to customers and vendors.

• Ensure all customers have the proper insurance prior to renting a trailer.

• Assist with Accounts Receivable collections.

• Daily administrative paperwork and filing.

• Assist in answering phones, responding to emails and questions from customers.

The duties listed above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or modify duties as business needs require.

KNOWLEDGE, SKILLS, and ABILITIES:

• Interpersonal Skills: Ability to communicate with others in a sincere and helpful manner while simultaneously building credibility and rapport.

• Conscientiousness: Ability to be responsible, dependable, and persistent and achievement oriented in completing job tasks

• Customer Service: Ability to meet and/or exceed customers' expectations regarding quality and consistency of service provided.

• Decision Making Ability/Decisiveness: Ability to make decisions quickly based on available information by taking action and staying the course of the decided action.

• Safety Awareness: Ability to follow regulations and procedures, check equipment and recognize hazards to insure personal and public safety as well as utilize all Premier Trailer Leasing issued safety equipment.

• Verbal Communication Skills: Ability to express/present ideas or information through the use of the spoken word via telephone or face-to-face.

• Written Communication Skills: Able to express ideas clearly in documents that have basic organization structure and grammar.

• Problem Solving/Diagnosis Skills: Ability to examine all possible problems by collecting evidence and weighing factual information.

• Mechanical Aptitudes: Working knowledge of basic mechanical principles, operations and functioning.

MINIMUM REQUIREMENTS:

• Preferred: Associate degree, technical training, or equivalent combination of education and relevant operations, transportation, logistics, leasing, or equipment management experience.

• Excellent communication skills, self-motivated, self-starter, sense of urgency, personable and organized.

PHYSICAL REQUIREMENTS:

• Must be able to perform essential job functions outdoors for extended periods while utilizing company-provided safety equipment and following heat and cold prevention and safety protocols.

• Frequently walk, stand, bend, kneel, crouch, and climb throughout the workday.

• Occasionally lift and carry up to 50 pounds.

• Enter and exit trailers multiple times per day.

• Work at ground level underneath trailers when inspecting equipment.

• Use ladders or steps to access equipment when necessary.

TECHNOLOGY SKILLS:

Proficiency in Microsoft Office Suites - Word, Excel, PowerPoint and Outlook.