Leasing & Administrative Coordinator — Resident Experience

Volunteers-of-America; Billings (MT); On-site; USD 42,000 - 56,000; Full time

Job summary

Volunteers of America Northern Rockies is seeking a Leasing & Administrative Coordinator to manage leasing processes, screen applicants, and maintain occupancy workflows. You will ensure units are ready for move-in and support maintenance coordination.

The role includes recertifications, unit inspections, and customer-facing duties. Strong computer skills, calendar management, and familiarity with housing policies are essential.

Qualifications

• High School Diploma with at least two years of office experience.
• Proficiency with Microsoft Office, calendar management, software/databases, and social media.
• Bachelor's degree preferred.
• Experience with elderly housing policies, HUD or Fair Housing knowledge is a plus.

Responsibilities

• Coordinate leasing activities including applicant screening, waiting list maintenance, and lease paperwork.
• Inspect vacant units; coordinate with maintenance to ensure units are move-in ready.
• Assist with annual recertifications and unit inspections; support preventative maintenance.
• Greet prospective residents, family members, vendors and guests; provide information and guidance.
• Maintain resident retention programs and assist with resident activities.
• Process accounts payable reconciliation and provide clerical support to the Community Administrator and staff.

Skills

Office administration

Calendar management

Microsoft Office

Social media

Communication skills

Education

High School Diploma

Bachelor's degree preferred

Tools

Lease management software

Database software

Job description

Volunteers of America Northern Rockies is seeking a Leasing & Administrative Coordinator to manage leasing processes, screen applicants, and maintain occupancy workflows. You will ensure units are ready for move-in and support maintenance coordination.

The role includes recertifications, unit inspections, and customer-facing duties. Strong computer skills, calendar management, and familiarity with housing policies are essential.