Lease Operations Lead: Compliance, Efficiency & Growth

Gene B. Glick Company; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Gene B. Glick Company seeks a Lease Operations Manager to lead a centralized team handling end-to-end lease administration for a multi-property portfolio. You will manage applications, renewals, and affordable housing certifications, ensuring accuracy, compliance, and efficiency across workflows.

The role requires 5+ years in multifamily leasing administration, strong knowledge of Fair Housing and LIHTC/HUD, and proficiency with Yardi, Rent Café, and CRM IQ. Travel is required occasionally.

Qualifications

• Bachelor’s degree or equivalent in marketing/related field.
• 5+ years of multifamily lease administration experience.
• Strong knowledge of Fair Housing, PBRA, LIHTC and leasing compliance.
• Proficient with property management software (Yardi, Rent Café).
• Ability to analyze data, manage KPIs and drive improvements.
• Excellent communication and leadership skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, SharePoint).
• Willingness to travel occasionally.
• Spanish language skills a plus.

Responsibilities

• Lead centralized lease administration across portfolio to meet occupancy and compliance goals.
• Oversee rental applications, renewals, and timers.
• Manage affordable housing certifications (LIHTC, HUD) and compliance.
• Guarantee accuracy and audit readiness of tenant files and SOPs.
• Monitor KPIs and develop reports on leasing health and throughput.
• Identify and implement process improvements to reduce cycle times.
• Provide coaching and training to team members.

Skills

Communication

Leadership

Data analysis

KPIs

Operations improvement

Fair Housing

Leasing compliance

Property management software

CRM systems

Microsoft Office

Excel

PowerPoint

SharePoint

Education

Bachelor’s degree in marketing

Tools

Yardi

Rent Café

CRM IQ

Job description

Gene B. Glick Company seeks a Lease Operations Manager to lead a centralized team handling end-to-end lease administration for a multi-property portfolio. You will manage applications, renewals, and affordable housing certifications, ensuring accuracy, compliance, and efficiency across workflows.

The role requires 5+ years in multifamily leasing administration, strong knowledge of Fair Housing and LIHTC/HUD, and proficiency with Yardi, Rent Café, and CRM IQ. Travel is required occasionally.