LEASE OPERATIONS MANAGER

Gene B. Glick Company; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Gene B. Glick Company seeks a Lease Operations Manager to lead a centralized team handling end-to-end lease administration for a multi-property portfolio. You will manage applications, renewals, and affordable housing certifications, ensuring accuracy, compliance, and efficiency across workflows.

The role requires 5+ years in multifamily leasing administration, strong knowledge of Fair Housing and LIHTC/HUD, and proficiency with Yardi, Rent Café, and CRM IQ. Travel is required occasionally.

Qualifications

• Bachelor’s degree or equivalent in marketing/related field.
• 5+ years of multifamily lease administration experience.
• Strong knowledge of Fair Housing, PBRA, LIHTC and leasing compliance.
• Proficient with property management software (Yardi, Rent Café).
• Ability to analyze data, manage KPIs and drive improvements.
• Excellent communication and leadership skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, SharePoint).
• Willingness to travel occasionally.
• Spanish language skills a plus.

Responsibilities

• Lead centralized lease administration across portfolio to meet occupancy and compliance goals.
• Oversee rental applications, renewals, and timers.
• Manage affordable housing certifications (LIHTC, HUD) and compliance.
• Guarantee accuracy and audit readiness of tenant files and SOPs.
• Monitor KPIs and develop reports on leasing health and throughput.
• Identify and implement process improvements to reduce cycle times.
• Provide coaching and training to team members.

Skills

Communication

Leadership

Data analysis

KPIs

Operations improvement

Fair Housing

Leasing compliance

Property management software

CRM systems

Microsoft Office

Excel

PowerPoint

SharePoint

Education

Bachelor’s degree in marketing

Tools

Yardi

Rent Café

CRM IQ

Job description

Overview

The Lease Operations Manager is responsible for leading a centralized team that manages the end-to-end lease administration process across the portfolio. This role oversees tenancy application processing, lease renewals, and affordable housing certifications ensuring accuracy, compliance, and efficiency across all workflows. This role leads lease administration programs and systems, analyzes performance data, and identifies opportunities to optimize performance and meet occupancy goals. This role establishes consistent, compliant, and efficient practices.

Responsibilities

• Develop and optimize lease administration strategies for the portfolio to achieve occupancy, compliance, and retention goals.
• Manage the processing of rental applications for the portfolio, ensuring completeness, accuracy, and timely approvals.
• Manage lease renewals, including review of terms, execution workflows, and adherence to company timelines.
• Manage the processing of all affordable housing certifications across the portfolio and ensure all certification activities comply with LIHTC, HUD, and other applicable regulatory requirements.
• Oversee screening, project and program eligibility, approval and denial decisions, unit assignment, and waiting list management.
• Maintain tenant files and standardized documentation across the portfolio. Build and maintain standard operating procedures, policies, resources, and checklists to minimize errors and achieve audit standards.
• Monitor documentation quality and audit readiness; conduct quality assurance reviews; analyze performance trends and implement corrective actions as needed.
• Lead continuous improvement initiatives to streamline workflows, maximize efficiency, and optimize cycle times. Implement solutions to improve turnaround times and team capacity.
• Monitor and report on key performance indicators (KPIs). Develop recurring reporting for portfolio leasing health, pipeline, conversion, application throughput, renewal performance, and recertification timeliness.
• Identify and recommend new strategies and software to continuously improve processes, enhance workflow efficiency, reduce cycle times, increase conversion, increase file quality, and elevate customer experience.
• Conduct acquisition due diligence, assess procedures, and onboard new properties.
• Manage lease administration programs, software, and systems and analyze data to maximize efficiency. Manage projects and implement tactics to achieve business goals.
• Lead, coach, and develop team members; establish clear performance expectations and coaching plans.
• Create training materials, job aids, and quality monitoring routines to ensure optimal team member performance.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience in marketing.
• 5+ years of multifamily lease administration experience with market rate and affordable communities, including portfolio or centralized responsibilities.
• Strong working knowledge of Fair Housing, PBRA, LIHTC, and leasing compliance.
• Proficiency with property management and customer relationship management software; Yardi, Rent Café, CRM IQ preferred.
• Ability to analyze data, manage KPIs, and drive operational improvements.
• Strong communication and leadership skills.
• Proficient in Microsoft Office, including Excel, Word, SharePoint, and PowerPoint.
• Some travel is required.
• Ability to communicate effectively verbally and in writing.
• Ability to read and comprehend English.
• Fluent in Spanish is a plus.