Seeking a Lease Administration Manager to oversee the day-to-day management of commercial lease portfolios for our tenant clients. This individual will serve as the primary point of contact between Re*Lease clients and the third-party brokers who negotiate directly with landlords, ensuring seamless communication, timely action on critical dates, and strong portfolio outcomes.
The ideal candidate is highly organized, an excellent communicator, and brings direct experience managing lease portfolios across multiple accounts in a fast-paced client service environment.
Key Responsibilities:
Client Onboarding
- Lead onboarding of new tenant clients into Re*Lease services and systems
- Collect, organize, and verify lease documents and portfolio information
- Set up client records in the Re*Lease Partner Portal
- Establish communication cadence, reporting expectations, and escalation protocols
Lease Abstraction & Administration
- Review lease agreements and abstract key business terms, financial obligations, and critical dates
- Enter and maintain accurate lease data from onboarding through amendments, assignments, and modifications
- Run reports and answer client questions on critical dates including renewals, options, rent escalations, CAM reconciliations, and expirations
Renewal Negotiations & Broker Coordination
- Lead lease renewal strategy on behalf of tenant clients
- Coordinate with third-party brokers who serve as the direct interface with landlords
- Own all client-facing communications so brokers can focus on landlord negotiation
- Prepare renewal recommendations, present options to clients, and document approved direction
- Review and summarize final lease terms before client execution
Client Relationship Management
- Serve as the primary point of contact for Re*Lease clients across the lease portfolio
- Provide regular updates on lease matters, upcoming critical dates, and portfolio status
- Facilitate timely client decision-making with clear, well-organized information
- Maintain a high standard of professional, responsive communication
- Monitor active lease portfolios across multiple client accounts simultaneously
- Prioritize work based on client deadlines and critical date windows
- Collaborate with the facilities maintenance team on shared client accounts
- Support portfolio reporting and analytics as needed
- Lease Administration Knowledge
- Strong Verbal and Written Communication Skills
- Negotiation and Client Advocacy
- Highly Organized with Strong Attention to Detail
- Ability to Prioritize and Multi-task in a Fast-paced Environment
- Team Collaboration and Cross-functional Partnership
Preferred Qualifications
- 3+ years of experience in lease administration, commercial real estate, or property management
- Direct experience with lease abstraction and critical date management
- Experience with lease administration platforms such as Occupier, Yardi, or Leasecake
- Experience coordinating with brokers or third-party real estate service providers a plus
- Proficiency in Microsoft Office or Google Workspace