Lease Administration Director - Cleveland, OH

CBRE; Cleveland (OH); On-site; USD 140,000 - 210,000; Full time

Job summary

CBRE Lease Administration Director leads a team delivering portfolio administration, daily operations, and client relationships. You will supervise staff, coordinate activities, and ensure high standards of service for internal and external stakeholders.

The role further requires 8–12 years of relevant experience, a Bachelor’s degree, strong MS Office skills, and proven leadership. Based in Cleveland, this senior position offers strategic impact and opportunities to drive process improvements

Qualifications

• Bachelor's degree preferred; combination of experience and education considered.
• 8–12 years of relevant experience in staffing, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
• Ability to lead the exchange of sensitive, complicated information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple department results within a function.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, Teams).
• Sophisticated organizational skills and an advanced inquisitive mindset.
• Sophisticated math skills; ability to perform complex percentages and financial calculations.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Prepare, track, and adhere to the platform budgets.
• Assist in the proposal and negotiation of Scope of Services agreements with high-profile clients. Assess needs and prepare a strategic plan.
• Prepare high-value responses to requests for information, qualifications, and proposals.
• Verify the lease administration service summary and administration and lease audit playbook are up to date.
• Coordinate and prepare educational programs to train and enhance the skill sets of current staff and provide a clear career path.
• Review and enforce standard service agreements as approved by the internal legal counsel.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline. Actively participate in and champion adoption of new technologies and platform initiatives to enhance processes.
• Point of contact for all aspects of the client relationship, including exceptional services to internal and external stakeholders, and ensuring escalation resolution.

Skills

Staff leadership

Training & development

Performance management

Strategic planning

Budgeting

Microsoft Office

Financial calculations

Communication skills

Education

Bachelor's degree

Job description

About the Role:

As a CBRE Lease Administration Director, you will provide strategic management to the department responsible for lease administration services. This job is part of the Lease Administration platform. They are responsible for portfolio administration, daily operations, and managing relationships with internal and external customers.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Prepare, track, and adhere to the platform budgets.
• Assist in the proposal and negotiation of Scope of Services agreements with high-profile clients. Assess needs and prepare a strategic plan.
• Prepare high-value responses to requests for information, qualifications, and proposals.
• Verify the lease administration service summary and administration and lease audit playbook are up to date.
• Coordinate and prepare educational programs to train and enhance the skill sets of current staff and provide a clear career path.
• Review and enforce standard service agreements as approved by the internal legal counsel.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline. Actively participate in and champion adoption of new technologies and platform initiatives to enhance processes.
• Point of contact for all aspects of the client relationship, including exceptional services to internal and external stakeholders, and ensuring escalation resolution.

What You'll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple department results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, Teams, etc.
• Expert organizational skills and an advanced inquisitive mindset.
• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future