Learning Senior Specialist, Chase Travel

JPMorgan Chase; Heathrow (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase's Chase Travel division seeks a Senior Training Specialist to design, deliver, and assess instructor-led programs. You will apply adult learning principles, coach learners, and adapt to varied styles while tracking progress across teams and leaders.

You will collaborate with SMEs and leadership to ensure impactful training, manage coaching, and report outcomes. Occasional travel may be required.

Qualifications

• Bachelor's degree in learning and development or education-related field with 2+ years in L&D, or 5+ years of equivalent experience.
• Strong verbal and written communication and facilitation skills to maximize learning transfer.
• Ability to self-manage workload, prioritize tasks, and meet deadlines with minimal supervision.
• Understanding of adult learning methodologies and coaching for performance improvement.
• Demonstrated project management skills across multiple initiatives.
• Professional learning environment and excellent interpersonal skills.

Responsibilities

• Facilitate instructor-led training solutions aligned to Chase Travel objectives.
• Demonstrate facilitation, instruction, and classroom management to optimize learning.
• Create an active and engaged learning environment within the Training Department.
• Collaborate with teams and SMEs to ensure training aligns with needs and drives action.
• Coach and motivate employees, providing developmental feedback during new hire and recurrent training.
• Administer knowledge checks and report participant performance to leadership.
• Coordinate with leadership to ensure trainees receive coaching throughout programs.
• Identify workflow changes that require new or revised training.
• Perform other duties within scope of responsibilities.

Skills

Verbal communication

Written communication

Facilitation

Coaching

Project management

Public speaking

Collaboration

Learning principles

Education

Bachelor's degree in learning and development or education-related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

SharePoint

TravelPort+

Sabre

Job description

Join a dynamic team at Chase Travel, where your passion for learning and development will help shape the future of travel professionals.

As a Senior Training Specialist within Chase Travel's Learning & Development Team, you will be responsible for facilitating instructor led training solutions which support Chase Travel business objectives. An understanding of adult learning principles, effective coaching skills, and the ability to adapt to a variety of learning styles while monitoring learner progress is needed to provide a consistent and successful training experience. This position requires good communication skills and highly effective collaboration with multiple teams and subject matter experts.

Job Responsibilities

• Demonstrate the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence
• Demonstrate the necessary fundamental training concepts, including facilitation, instruction, and classroom management to ensure optimal learning
• Promote an active and engaged learning environment throughout the Training Department
• Work collaboratively across the organization to promote and provide information so that colleagues and contributors support objectives, understand needs, and take action
• Manage new hires according to company policies and procedures
• Coach and motivate employees to achieve optimal performance; provide developmental feedback to advisors during new hire and recurrent training
• Administer written and online knowledge checks and provide reports of participant performance
• Collaborate with leadership ensuring trainees are appropriately coached throughout their training program
• Hold learners accountable for performance expectations, with documented coaching to defined metrics
• Develop relationships with internal teams to identify changes in workflow or functions that may require new or revised training
• Perform other duties as assigned within the scope of responsibilities and requirements of the position

Required qualifications, capabilities, and skills

• Bachelor's degree in learning and development or education-related field plus 2+ years of experience working in learning and development, OR 5+ years of equivalent work experience required
• Excellent verbal and written communication and facilitation skills to maximize effectiveness of learning and knowledge transfer
• Demonstrated ability to effectively self-manage workload, prioritize tasks, and meet deadlines with minimal supervision.
• Understanding of and ability to apply adult learning methodologies
• Demonstrated project management skills with practical experience in managing multiple projects concurrently
• Exceptional interpersonal skills and training style including the ability to create a professional learning environment.
• Strong public speaking skills with the ability to engage learners throughout training and learning opportunities
• Extensive experience with Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint)
• Working knowledge of appropriate technology, travel industry GDS is required (TravelPort+, Sabre)
• Ability to apply a sound understanding of business acumen and adult learning practices
• Flexibility for occasional travel, domestic and/ or international

Preferred qualifications, capabilities, and skills

• Experience in the travel and loyalty marketing industry a plus