Learning Programs & Operations Specialist

Strategic Staffing Solutions; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Strategic Staffing Solutions in San Antonio, TX is seeking a Learning Support Advisor II to provide operational and administrative support for Learning and Development programs, ensuring timely planning, scheduling, and delivery.

The role coordinates resources, facilities, instructors, course offerings, and participant communications, demanding strong organization, service orientation, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 2+ years in Learning and Development administration or related function.
• 2+ years in a fast-paced, high-volume environment.
• 2+ years of advanced Microsoft Office and data-analysis experience.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate resources, facilitators, learners, and spaces for training programs.
• Schedule learning events according to planning processes.
• Match training requirements with facilities based on capacity, tech, and instructor availability.
• Build and maintain courses, curricula, learning paths, and related requirements in the LMS.
• Maintain course setup standards, operational processes, and program documentation.
• Provide preparation, resourcing, and delivery support to Learning and Development teams.
• Support instructors, facilitators, participants, and business partners before, during, and after learning events.
• Oversee learning-space readiness and troubleshoot basic classroom or technology issues.
• Escalate technical, scheduling, or operational issues when additional support is required.
• Prepare learning communications and ensure operational processes are clearly communicated to customers and business partners.
• Track training activity, participation, compliance, and other learning metrics.
• Use reporting and data-analysis tools to identify trends and support business decisions.
• Collaborate with team members and customers to resolve moderately complex to complex issues.
• Maintain a high level of customer service while managing competing deadlines and priorities.
• Identify, monitor, and control risks associated with learning activities in accordance with applicable risk and compliance policies.
• Perform additional duties as assigned.

Skills

Excel

Communication skills

Time management

Customer service

Collaboration

Tools

Workday

LMS (Learning Management System)

MS Office Suite

Job description

Strategic Staffing Solutions in San Antonio, TX is seeking a Learning Support Advisor II to provide operational and administrative support for Learning and Development programs, ensuring timely planning, scheduling, and delivery.

The role coordinates resources, facilities, instructors, course offerings, and participant communications, demanding strong organization, service orientation, and the ability to manage multiple priorities in a fast-paced environment.