Learning Systems & Operations Specialist

O'Reilly Automotive Stores; Springfield (MO); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision

Tuition assistance

Career growth

Stock purchase plan

Job summary

O’Reilly Auto Parts is seeking a Learning Systems Administrator to provide operational, technical, and administrative support for the Learning & Development team. You will coordinate day-to-day training operations, maintain documentation, and serve as the first point of contact for training-related questions.

You will also assist with field training, event preparation, and program logistics, while driving process improvements and delivering timely learner support across the organization.

Qualifications

• Associate's degree or equivalent work experience.
• 2+ years of administrative, operations, customer support, or Learning & Development experience.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset with a focus on supporting field team members.
• Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Responsibilities

• Provide administrative support for Learning & Development initiatives and programs.
• Maintain records, documentation, forms, and standard operating procedures.
• Support instructor-led and virtual learning events through preparation, coordination, and follow-up activities.
• Serve as the first point of contact for basic training support requests from field team members.
• Assist employees with training completion verification and common learning-related questions.
• Troubleshoot routine issues and elevate complex technical or system-related concerns to the appropriate teams.
• Provide timely and professional support via phone, email, and other communication channels.
• Identify opportunities to improve administrative workflows and learner support processes.
• Develop and maintain standardized procedures, templates, and documentation.
• Partner with the L&D Administrative Supervisor to implement continuous improvements that enhance the learner experience and reduce administrative effort.
• Coordinate administrative activities for the You Rock Recognition Program.
• Track nominations, recognition activity, communications, and program reporting.
• Help maintain recognition records and assist with program logistics and communications.
• Support Learning & Development team meetings, projects, and special initiatives.
• Respond to questions from field leaders and team members regarding training resources and processes.

Skills

Administrative experience

Organizational skills

Communication skills

Multi-tasking

Customer service mindset

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Microsoft Teams

SharePoint

Power Automate

Power Apps

Job description

O’Reilly Auto Parts is seeking a Learning Systems Administrator to provide operational, technical, and administrative support for the Learning & Development team. You will coordinate day-to-day training operations, maintain documentation, and serve as the first point of contact for training-related questions.

You will also assist with field training, event preparation, and program logistics, while driving process improvements and delivering timely learner support across the organization.