Learning Platform QA & Data Integrity Specialist

Salesforce.com; Atlanta (GA); On-site; USD 77,145 - 85,411; Full time

Job summary

USC Suzanne Dworak-Peck School of Social Work is seeking a Technical Support Specialist to ensure data accuracy and reliability across learning management systems, including Canva-like platforms for education. You will oversee data governance, quality checks, and support faculty, staff, and students with technology for teaching and learning.

The role involves collaborating with IT and vendors, auditing data workflows, and ensuring FERPA compliance while delivering a high-quality educational

Qualifications

• Bachelor's degree or combination of education and experience as substitute for minimum education.
• Minimum 3 years of related experience.
• Experience supporting online learning platforms (Canvas, Brightspace, Zoom) preferred.
• Proficiency in software testing procedures, documentation, data integrity, and technical specification writing.

Responsibilities

• Manage data integrity within learning management systems (Canvas, Zoom, Salesforce? and Brightspace) and maintain accurate records of student progress and materials.
• Develop data management protocols, conduct regular audits for accuracy, consistency, and security of educational data.
• Collaborate with faculty, staff, and IT to define data requirements and standards for data entry across educational tech platforms.
• Perform routine quality assurance on learning technologies, address usability, functionality, and accessibility issues.
• Analyze user feedback and system performance to propose improvements for the learning experience.
• Create and maintain dashboards and reports on data quality and system metrics for stakeholders.
• Provide technical support and guidance to faculty, staff, and students on data-related inquiries and tech usage.
• Coordinate with IT and vendors to resolve issues, apply updates, and ensure FERPA compliance.

Skills

Data integrity

Quality assurance

Technical support

Learning platforms support

Documentation

Education

Bachelor's degree in computer science, information technology, education, or related field

Tools

Canvas

Brightspace

Zoom

Job description

USC Suzanne Dworak-Peck School of Social Work is seeking a Technical Support Specialist to ensure data accuracy and reliability across learning management systems, including Canva-like platforms for education. You will oversee data governance, quality checks, and support faculty, staff, and students with technology for teaching and learning.

The role involves collaborating with IT and vendors, auditing data workflows, and ensuring FERPA compliance while delivering a high-quality educational