Online Program Quality Specialist

Eastern University; Chesterbrook (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Eastern University in Chesterbrook, PA seeks an Academic Quality Specialist to support online programs from CEBS, coordinating course updates, textbook adoptions, and LMS-driven development. The role emphasizes collaboration with faculty, CTLT, and ED tech vendors to ensure quality and accreditation alignment.

You will assist with data-driven improvements, content review, and integration of educational technologies, including video editing and SME collaboration, while upholding FERPA and

Qualifications

• Undergraduate degree or equivalent work experience required.
• Master's degree or higher in education technology, instructional design, or related field preferred.
• Experience with online course or curriculum development in higher education.
• Knowledge of Brightspace or similar LMS and educational technologies/tools.
• Strong written and verbal communication, collaboration, and project management skills.

Responsibilities

• Support copying and updating online courses in CEBS prior to each term.
• Coordinate textbook adoptions and updates in collaboration with program directors and bookstore staff.
• Assist students and faculty with technical issues in active courses by coordinating with CTLT and ed tech vendors.
• Gather and review data from online courses to identify opportunities for improvement.
• Review content submitted by SME for quality and compliance with university and accreditation standards.
• Assist with development and build-out of new courses in the LMS and integrate educational technology tools.
• Video editing as needed and support for course content development.
• Support special projects that contribute to CEBS growth and instructional technology best practices.

Skills

Online course development

Educational technology

Communication

Organizational skills

Collaboration

Project management

Analytical reasoning

Problem solving

Education

Bachelor's degree or equivalent

Master's degree or higher in education technology or instructional design

Tools

Brightspace

LMS

Job description

Eastern University in Chesterbrook, PA seeks an Academic Quality Specialist to support online programs from CEBS, coordinating course updates, textbook adoptions, and LMS-driven development. The role emphasizes collaboration with faculty, CTLT, and ED tech vendors to ensure quality and accreditation alignment.

You will assist with data-driven improvements, content review, and integration of educational technologies, including video editing and SME collaboration, while upholding FERPA and