Learning Platform Operations Lead & LMS Optimizer

Capital One; McLean (VA); On-site; USD 73,000 - 84,000; Full time

Job summary

Capital One's Enterprise Learning Platform and Operations team seeks a Learning Program & Portfolio Ops Associate to own One Learn logistics for closed sessions, manage Learning Planner intake tasks, and advise on LMS optimization.

You will work with internal facilitators, external vendors, and portfolio owners to oversee end-to-end course logistics, deliver data insights, and streamline operations with high-touch support for facilitators and learners.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 2 years of experience in LMS administration, learning operations, or client-facing program logistics.
• Experience with Google Suite, Slack, Zoom, and platform reporting features.

Responsibilities

• Manage end-to-end One Learn platform logistics for closed sessions (L&D), including course, session, and enrollments.
• Execute designated operational intake tasks within Learning Planner.
• Consult with enterprise learning professionals on LMS capabilities, best practices, and optimization.
• Actively monitor course enrollments, waitlists, and completion trends; generate basic and recurring reporting in One Learn to guide decisions.
• Provide high-touch support to facilitators on One Learn navigation, Zoom invites, basic reporting, and roster reconciliation.
• Serve as a direct point of contact for learners regarding LMS navigation and course inquiries.
• Act as a liaison between clients and product teams, managing and escalating issues for timely resolution.
• Maintain well-managed operational standards by documenting processes, team responsibilities, and training resources.
• Drive continuous improvement of the One Learn platform by identifying and implementing LMS optimizations.

Skills

Attention to detail

Customer-focused

Operational planning

Education

High School Diploma or GED

Tools

Google Suite

Slack

Zoom

Platform reporting features

Job description

Capital One's Enterprise Learning Platform and Operations team seeks a Learning Program & Portfolio Ops Associate to own One Learn logistics for closed sessions, manage Learning Planner intake tasks, and advise on LMS optimization.

You will work with internal facilitators, external vendors, and portfolio owners to oversee end-to-end course logistics, deliver data insights, and streamline operations with high-touch support for facilitators and learners.