Learning Platform Operations Lead

sourcingcour; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Coursera + Udemy is seeking a Learning Operations Manager to serve as the dedicated operational partner to Udemy Business customers. You will manage day-to-day platform operations, catalog awareness, license management, and lightweight reporting to keep learners engaged.

Join a globally distributed team that values collaboration, problem-solving, and proactive platform expertise. Remote-friendly role with opportunities to scale products and impact global learners.

Qualifications

• Experience running learning programs and keeping content relevant.
• Ability to analyze how learners interact with the platform and propose improvements.
• Proven stakeholder coordination across customer-facing teams.
• Track record of continual process improvement in learning operations.

Responsibilities

• Serve as the dedicated operational partner to Udemy Business customers.
• Handle day-to-day platform operations and license management.
• Provide lightweight reporting and actionable insights to admins.
• Respond to support requests and coordinate with internal teams.
• Provide ad hoc training sessions to support platform adoption.
• Share deep Udemy catalog knowledge to surface relevant content.
• Triage and fulfill operational requests across multiple accounts.
• Escalate scope gaps to the appropriate teams.

Skills

Learning Program Management

Business Analysis

Stakeholder Management

Continual Improvement Process

Job description

Coursera + Udemy is seeking a Learning Operations Manager to serve as the dedicated operational partner to Udemy Business customers. You will manage day-to-day platform operations, catalog awareness, license management, and lightweight reporting to keep learners engaged.

Join a globally distributed team that values collaboration, problem-solving, and proactive platform expertise. Remote-friendly role with opportunities to scale products and impact global learners.