Learning Operations Lead for Enterprise Training

Coursera; Mountain View (CA); On-site; USD 90,000 - 119,000; Full time

Benefits offered by this job

Equity

Job summary

Coursera is seeking a Learning Operations Manager to serve as the dedicated operational partner to Udemy Business customers, handling daily platform operations, catalog awareness, license management, and lightweight reporting. This role offers premium support engagements and ongoing admin-style assistance to help customers run Udemy more effectively.

You will be the go-to Udemy expert across multiple tools, triaging requests, and delivering training sessions to boost platform adoption and

Qualifications

• Experience in a platform operations, managed services, learning administration, or customer-facing support role
• A strong sense of what good looks like in a learning program - able to evaluate whether content is well-sequenced, paths are logically organized, and programs are set up for learner success
• Strong attention to detail and organizational skills, with the ability to manage tasks and requests across multiple customer accounts simultaneously
• Ability to analyze platform usage and translate findings into practical, actionable recommendations
• Clear and confident communication skills, with the ability to build trust with customer admins and keep stakeholders informed and aligned
• A proactive mindset - comfortable identifying opportunities for improvement and raising them before customers have to ask
• Experience facilitating training sessions, webinars, or other learning events in a professional context
• Comfort working across a variety of customer engagements, from premium support arrangements to temporary backfill situations

Responsibilities

• Manage day-to-day platform operations including license management and rotation, configuration updates, and learning path upkeep
• Draw on deep knowledge of the Udemy catalog to help customers identify relevant content, surface recommendations, and find replacements for retired or outdated material
• Deliver lightweight reporting and surface insights to customer admins, including guidance on which metrics to track and what the data means in practice
• Chase down open support requests on behalf of customer admins, following up on ticket status and flagging anything that needs attention - routing technical resolution to the appropriate support teams as needed
• Facilitate ad hoc training sessions, webinars, and lunch-and-learns to support platform adoption and build administrator confidence
• Serve as the customer's go-to Udemy expert, providing deeper platform knowledge than their internal team can sustain across multiple tools
• Manage incoming operational requests across a portfolio of customer accounts, triaging and fulfilling tasks with consistency and care
• Escalate thoughtfully when requests fall outside the scope of the engagement, routing customers to the right internal teams

Skills

Platform ops

Learning admin

Customer support

Data analysis

Clear communication

Proactive mindset

Training facilitation

Multi-account mgmt

Tools

Job description

Coursera is seeking a Learning Operations Manager to serve as the dedicated operational partner to Udemy Business customers, handling daily platform operations, catalog awareness, license management, and lightweight reporting. This role offers premium support engagements and ongoing admin-style assistance to help customers run Udemy more effectively.

You will be the go-to Udemy expert across multiple tools, triaging requests, and delivering training sessions to boost platform adoption and