Learning Ops Lead — Remote LATAM

Virtual Latinos; United States; Remote; USD 12,000 - 13,000; Full time

Benefits offered by this job

Long-term position

PTO & medical stipend

Supportive team culture

Opportunity to increase rate

Career growth paths

Job summary

Virtual Latinos Academy is seeking an organized, proactive Learning & Development Operations Specialist to transform approved learning programs into smooth experiences from launch to graduation. You will ensure LearnDash configurations, learner support, and scheduling align with L&D standards.

You will coordinate enrollments, live sessions, and data reporting, working with instructional designers, instructors, SMEs, and cross-functional teams to optimize learner success and program delivery in a

Qualifications

• At least 2 years of experience in Learning & Development operations, training coordination, LMS administration, learning program coordination, EdTech operations, learner support, or a similar role.
• Experience supporting virtual learning programs such as bootcamps, cohort-based programs, workshops, webinars, certification programs, live classes, or online learning experiences.
• Hands-on experience administering an LMS, including course setup, enrollments, learner groups, lessons, quizzes, assessments, certificates, completion requirements, and notifications. Experience with LearnDash or WordPress-based learning platforms is highly valued.
• Strong customer-service mindset and ability to provide clear, empathetic, timely, and solution-oriented support to learners experiencing access, enrollment, progress, scheduling, assessment, certificate, or platform-related issues.
• Strong organizational skills and the ability to manage multiple learning programs, deadlines, participants, trackers, logistics, and operational dependencies simultaneously.
• Strong proficiency in Google Sheets or Microsoft Excel, including formulas, lookup functions, pivot tables, filters, data validation, data cleaning, and report preparation.
• Ability to create and maintain SOPs, runbooks, checklists, trackers, templates, learner support resources, and operational documentation.
• Comfortable learning and using digital platforms, AI tools, automation, and low-code/no-code technologies to improve efficiency and reduce repetitive operational work.
• Professional proficiency in English and Spanish is required.

Responsibilities

• Coordinate and support the day-to-day operational execution of Virtual Latinos Academy learning experiences, including courses, bootcamps, certification programs, workshops, challenges, live classes, and cohort-based programs, under the direction of the L&D Director.
• Coordinate the operational activities required to move an approved learning solution into delivery, including participant enrollment, admissions support, onboarding, scheduling, live-session logistics, instructor coordination, attendance tracking, assignment and assessment administration, certification, graduation, and program closeout.
• Maintain operational calendars and program trackers, monitor milestones, dependencies, participant requirements, and deliverables, and elevate risks or issues to the L&D Director as needed.
• Support operational handoffs between Learning Experience Design, Multimedia Production, instructors, and other stakeholders involved in program delivery.
• Serve as the primary operational point of contact for learners participating in Academy programs and courses.
• Provide timely, clear support for enrollment, platform access, schedules, attendance, assignments, assessments, deadlines, learning progress, completion requirements, certificates, badges, and program logistics.
• Coordinate learner onboarding and ensure participants receive the information, access, resources, calendars, tools, and expectations required before beginning a learning experience.
• Monitor attendance, participation, assignment completion, and learner progress to identify participants who may require additional operational support.
• Coordinate reminders, recovery actions, support sessions, or escalation to the appropriate L&D team member when learners are at risk of falling behind.
• Maintain learner support resources, FAQs, standard responses, escalation pathways, and records of recurring learner issues.
• Administer LearnDash and other approved Academy learning technologies to ensure learning experiences are correctly configured and accessible.
• Manage operational LMS activities including course setup, lessons, quizzes, prerequisites, enrollments, learner groups, notifications, certificates, feedback forms, access rules, course visibility, completion requirements, and learner progress.
• Implement approved learning experiences according to specifications provided by the Senior Learning Experience Designer and incorporate finalized learning assets provided by the Senior Multimedia Designer.
• Perform first-level troubleshooting related to LMS access, course progression, forms, assessments, notifications, certificates, badges, and learning technology functionality.
• Escalate technical issues requiring system-level intervention to IT/Data or the appropriate technical owner.
• Maintain accurate, complete, and up-to-date operational learning data across LearnDash, forms, spreadsheets, program trackers, and other approved Academy systems.
• Validate and maintain records related to enrollment, attendance, participation, assignment submission, assessments, completion, certification, graduation, learner satisfaction, support activity, and other operational program metrics.
• Identify missing, duplicated, or inconsistent information and perform the necessary reconciliation and data-quality checks.
• Prepare and deliver validated operational data inputs required for recurring Academy reporting, cohort reporting, leadership reporting, and the consolidated Academy scorecard.
• Support reporting processes by ensuring source data is reliable, traceable, and delivered within established reporting timelines.
• Conduct operational quality assurance before and during Academy launches to validate learner access, enrollments, links, calendars, forms, assessments, notifications, certificates, badges, learner progression, data capture, and other critical operational components.
• Create and maintain SOPs, program runbooks, launch checklists, learner support guides, communication templates, attendance trackers, assessment trackers, graduation checklists, troubleshooting guides, and other operational documentation.
• Support the standardization of recurring Academy processes to improve consistency, reduce operational risk, and enable learning programs to scale efficiently.
• Identify recurring learner issues, manual tasks, operational bottlenecks, and opportunities for process improvement.
• Recommend and implement approved improvements using learning technologies, AI tools, templates, automation, and low-code/no-code solutions.
• Support program retrospectives and post-mortems by providing operational observations, learner-support trends, data-quality findings, and execution insights.

Skills

L&D operations

Learning program coordination

LMS administration

Learner support

Data management

Process documentation

Automation mindset

English & Spanish proficiency

Tools

LearnDash

WordPress

Excel

Google Sheets

Job description

Virtual Latinos Academy is seeking an organized, proactive Learning & Development Operations Specialist to transform approved learning programs into smooth experiences from launch to graduation. You will ensure LearnDash configurations, learner support, and scheduling align with L&D standards.

You will coordinate enrollments, live sessions, and data reporting, working with instructional designers, instructors, SMEs, and cross-functional teams to optimize learner success and program delivery in a