Learning Operations Associate

New York Life Insurance Co.; New York (NY); Híbrido; USD 52.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Leave programs

Adoption assistance

Student loan repayment

Descripción de la vacante

New York Life Insurance Co. is seeking a Learning & Development Operations professional in a hybrid role (1 day on-site per week) to coordinate learning programs and events.

You will manage calendars, enrollment, materials, and documentation, while applying AI and digital tools to streamline workflows and enhance the learner experience. You will track engagement and outcomes, build insightful dashboards, and drive continuous improvement across learning programs in collaboration with the L&D

Formación

• Bachelor’s degree preferred in a related field.
• 2 years of experience in Learning & Development, HR, operations, program management, or a related field.
• Comfort using data to identify trends, generate insights, and inform decisions.
• Interest and demonstrated fluency in AI, automation, and emerging workplace technologies.
• Ability to quickly learn and leverage new digital platforms and tools.
• Strong written communication and stakeholder management skills.
• Proactive, solutions‑oriented mindset with a passion for improving how work gets done.

Responsabilidades

• Coordinate and support the end-to-end execution of learning programs, experiences, and events.
• Manage learning calendars, enrollment, communications, materials, and program logistics.
• Maintain accurate learning records, resources, and program documentation.
• Provide responsive support to learners, facilitators, and key stakeholders.
• Use AI-first platforms and digital tools to streamline workflows and enhance the learner experience.
• Develop reports and dashboards translating learning data into actionable insights.
• Identify trends and opportunities to strengthen programs and improve learner experience.
• Partner across the L&D team to test new approaches and scale successful practices.

Conocimientos

Data analysis

Stakeholder management

AI fluency

Learning & Development

Educación

Bachelor’s degree preferred

Herramientas

AI platforms

LMS / learning platforms

Descripción del empleo

Location Designation: Hybrid - 1 day per week

What You’ll Do

Power Learning Operations

• Coordinate and support the end-to-end execution of learning programs, experiences, and events.
• Manage learning calendars, enrollment, communications, materials, and program logistics.
• Maintain accurate learning records, resources, and program documentation.
• Provide responsive support to learners, facilitators, and key stakeholders.

Leverage AI & Technology

• Use AI-first platforms and digital tools to streamline workflows, automate routine activities, and enhance the learner experience.
• Apply AI to accelerate activities such as communications, content creation, research, analysis, and reporting.
• Recommend opportunities to make learning operations simpler, faster, and more scalable.

Turn Data into Insights

• Track engagement, participation, completion, learner feedback, and other key learning metrics.
• Develop reports and dashboards that translate learning data into clear, actionable insights.
• Identify trends and opportunities to strengthen programs and improve the learner experience.
• Use data to help the team understand what is working, where attention is needed, and where learning can have greater impact.

Drive Continuous Improvement

• Look for opportunities to simplify, standardize, automate, and improve L&D processes.
• Maintain trackers, workflows, templates, and operational resources that enable the team to work effectively.
• Partner across the L&D team to test new approaches and scale successful practices.
• Bring curiosity, creativity, and a continuous‑improvement mindset to how learning is delivered.

What You Bring

• Bachelor’s degree preferred.
• 2 years of experience in Learning & Development, HR, operations, program management, or a related field.
• Comfort using data to identify trends, generate insights, and inform decisions.
• Interest and demonstrated fluency in AI, automation, and emerging workplace technologies.
• Ability to quickly learn and leverage new digital platforms and tools.
• Strong written communication and stakeholder management skills.
• A proactive, solutions‑oriented mindset with a passion for improving how work gets done.

Pay Transparency

Salary Range: $51,500‐$73,500

• Overtime eligible: Nonexempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No
• Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location.
• Additionally, employees are eligible for an annual discretionary bonus.
• In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology‑, data‑, and AI‑enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem‑solving, and purpose‑driven innovation. Here, you’ll find the rare balance of long‑standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners.