Learning Management Systems Specialist

sluhn; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Learning Management Systems Specialist to serve as the single point of access for online and instructor-led training for employees, partners and customers.

The role supports Cornerstone on Demand, coordinates administration of learning programs, onboarding, resolving basic LMS issues, and ensuring data integrity. The incumbent will assist superusers, maintain onboarding learning objects, build instructor-led training, surveys, and compliance

Qualifications

• Associate degree preferred; two years LMS experience or equivalent.
• Highly proficient in MS Excel and data analysis.
• Strong interpersonal skills and ability to work with colleagues at all levels.

Responsibilities

• Provide user support and education for LMS users and super users, including basic technical issues.
• Coordinate onboarding and New Hire Orientation learning objects.
• Build ILT, surveys, assessments, competencies, materials, and compliance reporting.
• Assign ILT/OLT and materials to LMS users per business requirements.
• Perform regular audits of the LMS and maintain user guides and tip-sheets.

Skills

MS Excel

Interpersonal skills

Organization

Time management

Multi-tasking

Education

Associate degree or equivalent

LMS experience (2+ years)

Tools

Cornerstone on Demand

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Learning Management Systems Specialist serves as the single point of access for online and instructor-led training for employees, partners and customers. Is responsible for supporting the Network’s learning operations through Cornerstone on Demand. This role includes coordinating the administration of learning programs, facilitating employee onboarding, resolving basic LMS user issues, and ensuring data integrity. In addition to supporting end users, the role also includes support for superusers including instructors, learning administrators, and training coordinators.

JOB DUTIES AND RESPONSIBILITIES

• Provides support and education for all LMS users and super users including basic technical issues affecting learners and courses
• Support new hire experience through facilitation of New Hire Orientation and maintenance of onboarding learning objects
• Supports learning operations by building instructor led training (ILT), surveys, assessments, competencies, materials, and compliance reporting
• Assigns relevant instructor led training (ILT), online training (OLT) and/or materials, evaluations, surveys to LMS users per business requirements
• Supports ongoing maintenance of the LMS by performing regular audits of the system and maintaining LMS performance support documentation (e.g. tip-sheets and user guides)
• Assists with coordination of specific special projects and events
• Demonstrates a commitment to continued self-growth and advancement of computer/technical skills

PHYSICAL AND SENSORY REQUIREMENTS

Sitting for up to six hours per day, one hour at a time. Standing for up to five hours per day, one hour at a time. Walking up to three hours per day, thirty minutes at a time. Fingering and handling frequently. Twisting and turning of hands occasionally. Lifting and carrying up to ten pounds, occasionally. Pushing and pulling up to 10 lbs. occasionally. Occasionally stoops, bends, squats, kneels, and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general, near and visual monotony.

EDUCATION

Associate’s degree or equivalent from a two-year college or technical school is preferred, or in lieu of, a minimum of two years of equivalent work experience in Learning Management Systems.

TRAINING AND EXPERIENCE

Highly proficient in MS Excel. Must demonstrate a high level of interpersonal skills to handle sensitive, confidential situations and an ability to interact with individuals at all levels of the organization. Must demonstrate service excellence. Requires effective organization and time management skills, the ability to multi-task and work independently.

St. Luke’s University Health Network is an Equal Opportunity Employer.