Learning Experience Designer for Customer Education

CubX; Lakewood Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

On-site gym

Job summary

CubX is seeking a Customer Education & Learning Experience Designer to build the next generation of customer education for a fast-growing MSP. You’ll design engaging learning experiences, script and edit training videos, and create visuals that translate complex tech into clear, usable guidance.

You’ll collaborate with engineers, product, and support to shape onboarding, adoption, and education content for Microsoft 365, cybersecurity, and CubX services. Your work will scale across customers.

Qualifications

• Experience creating instructional videos or educational content.
• Experience writing documentation, SOPs, or knowledge base articles.
• Experience interviewing and communicating with technical subject matter experts.
• Eligible to work in the United States.

Responsibilities

• Design exceptional learning experiences for end users.
• Plan, script, record, and edit professional training videos.
• Create graphics, diagrams, and visual explainers.
• Build structured onboarding journeys for new customers.
• Develop learning paths based on different user roles.
• Interview engineers and subject matter experts.
• Translate complex technical concepts into everyday language.
• Maintain and expand our customer knowledge base.
• Improve adoption of Microsoft 365, AI, cybersecurity, and CubX services.
• Analyze customer feedback and improve educational content over time.
• Help shape the voice and personality of the CubX brand.
• Build scalable education systems that grow with the company.

Skills

Instructional design

Video creation

Visual design

Figma

Canva

Adobe Creative Suite

Camtasia

Premiere Pro

DaVinci Resolve

Loom

Tools

Microsoft 365

ChatGPT

Microsoft Copilot

Figma

Canva

Adobe Creative Suite

Camtasia

Premiere Pro

DaVinci Resolve

Synthesia

Loom

Notion

SharePoint

Screen Studio

Articulate Rise

CubX Platform

Job description

CubX is seeking a Customer Education & Learning Experience Designer to build the next generation of customer education for a fast-growing MSP. You’ll design engaging learning experiences, script and edit training videos, and create visuals that translate complex tech into clear, usable guidance.

You’ll collaborate with engineers, product, and support to shape onboarding, adoption, and education content for Microsoft 365, cybersecurity, and CubX services. Your work will scale across customers.