Data Operations Coordinator

Direct Supply, Inc.; Milwaukee (WI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous benefit package

Job summary

Direct Supply, Inc. is seeking a Data Operations Coordinator to support data accuracy and customer satisfaction by handling supplier and provider requests, maintaining product and customer data, and delivering Level 2 data/production support.

You will investigate issues, identify root causes, and partner with technical teams to improve processes and tools across operations. The role emphasizes data quality, problem solving, and collaboration with engineering and business partners to ensure

Qualifications

• Associate’s degree with a technical background or equivalent experience.
• 2+ years of SQL experience, including writing, maintaining, updating, and running queries.
• 2+ years of customer service experience, including responding to requests through email, chat, or ticketing systems.
• Experience with ticketing software such as Zendesk.
• Advanced knowledge of Microsoft Excel.

Responsibilities

• Respond to supplier and provider requests through phone, email, ticketing systems, and other electronic channels, providing Level 2 data support.
• Input, audit, maintain, and update product and customer information using in-house tools and SQL.
• Investigate data discrepancies, production errors, and system or process issues; identify root causes and resolve issues.
• Collaborate with engineering teams to troubleshoot complex issues and validate solutions.
• Monitor data feeds to confirm data is accepted in the DSSI system and investigate rejections.
• Complete projects and tasks assigned by the Manager of Operations.

Skills

Systems Thinking

Judgment

Creativity

Collaboration

Learning & Adaptation

Education

Associate's degree or technical background

Bachelor’s degree (preferred)

Tools

Zendesk

Microsoft Excel

SQL

Job description

Position Summary

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Data Operations Coordinator position, you’ll support customer satisfaction and data accuracy by responding to supplier and provider requests, maintaining product and customer data, and providing Level 2 support for data and production-related issues. You’ll investigate and resolve issues, identify root causes, partner with technical teams when needed, and help improve the processes and tools that support efficient, accurate operations.

Skills Needed

• Systems Thinking & Problem Solving - Identify the right problems to solve by understanding the broader system – customers, stakeholders, processes, data, technology, and AI. Connect root causes, dependencies, tradeoffs, and upstream and downstream effects to develop practical, scalable solutions that improve the whole.
• Apply Judgment - Make sound decisions by evaluating data, context, assumptions, risk, and outcomes. Critically assess ideas and AI-generated outputs, consider interdependencies, voice a clear point of view, and own the results and impact.
• Create & Shape Ideas - Generate, test, and develop new ideas into useful, high-quality solutions and experiences. Use creativity, curiosity, technology, and different perspectives to see around the corner, innovate and develop ideas into outcomes that create value and scale.
• Influence & Collaborate - Build trust, communicate clearly, and work across boundaries to drive action and shared outcomes. Seek and integrate different perspectives, contribute ideas, work through dependencies, and help teams make progress together through change and ambiguity.
• Learn & Adapt - Continuously grow and adapt as technology, customer needs, roles, and work systems evolve. Stay curious, learn beyond your core specialty, experiment with new approaches, use AI to accelerate learning, and improve through feedback and setbacks.

What You’ll Do and Impact

Respond to supplier and provider requests through phone, email, ticketing systems, and other electronic channels, providing Level 2 support for data updates, troubleshooting, production support, and system-use questions. Use in-house tools and approved SQL queries to input, audit, maintain, and update product and customer information based on customer requests. Investigate data discrepancies, production errors, and system or process issues; identify root causes and resolve issues within the role’s scope. Validate information and completed updates to support data accuracy, then communicate status and resolution to customers and internal Partners. Partner with customers and internal Partners to clarify requirements and gather the information needed to complete requests accurately. Research and document issues, resolutions, and recurring trends to support knowledge sharing and continuous improvement. Escalate complex, high-impact, or recurring issues to appropriate technical or business Partners with clear documentation of the issue and investigation completed. Collaborate with engineering teams to troubleshoot complex issues, communicate business and customer impacts, and validate solutions. Manage and prioritize requests in accordance with established service level agreements. Maintain and revise procedural lists, customer information, coding schemes, and other operational documentation used to process requests. Monitor online database access feeds to confirm data is accepted within the DSSI system and investigate rejected or incomplete records. Identify and support improvements to processes, tools, documentation, and data quality that improve customer satisfaction and operational efficiency. Complete projects and tasks assigned by the Manager of Operations.

Experience

• Associate’s degree with a technical background or equivalent experience.
• Experience with data management, data quality, customer support, or technical operations.
• 2+ years of SQL experience, including writing, maintaining, updating, and running queries.
• 2+ years of customer service experience, including responding to requests through email, chat, or ticketing systems.
• Experience with ticketing software such as Zendesk.
• Advanced knowledge of Microsoft Excel.

Additional Items of Interest

• Bachelor’s degree.
• Experience supporting healthcare, supplier, provider, product, or customer data.
• Experience troubleshooting production issues, data feeds, integrations, or database-related processes.
• Experience using Microsoft Excel for data analysis, including pivot tables, advanced lookups, and conditional logic.

Job to be performed in the location listed.

Benefits

• Generous benefit package available.

© 2013 to 2026 Direct Supply, Inc. All rights reserved.

Direct Supply delivers solution-driven platforms, products and services to help solve the toughest challenges facing Senior Living and Healthcare. For more than 35 years, we’ve grown consistently while expanding our offering of innovative solutions for virtually every critical area of senior health across the continuum of care. If you asked our 1,200+ Partners what separates Direct Supply from other applied technology companies, it’s that we are 100% employee owned and driven to work with a purpose. Every day, we strive to honor our mission of enhancing the lives of millions of seniors and healthcare professionals in a results‑oriented agile environment that gives our Partners the necessary tools and flexibility to truly bring what’s next to Healthcare.

Ready to make a difference?