Learning Experience Delivery Partner

Uber; Chicago (IL); On-site; USD 96,000 - 106,000; Full time

Job summary

Uber is seeking an Learning & Development Partner to design and implement training for the Auto Crash and Claims vertical. You will facilitate instructor-led and virtual sessions, deliver train-the-trainer events, and track post-training performance.

The role emphasizes improving learning outcomes for new hires and tenured agents while coordinating with US & Canada Claims teams. You will lead or contribute to complex projects, mentor delivery specialists, and manage L&D objectives in a

Qualifications

• 1–2 years of Learning & Development experience, including virtual and in-person training delivery.
• 1–2 years handling critical safety incidents or insurance claims, including bodily injury, with Uber Claims team.
• 2+ years of experience with LMS and applying adult learning principles.
• 2+ years risk management experience.
• 1+ years Continuous Improvement experience.
• Experience with Google Suite and strong communication.
• Ability to work in a fast-paced environment with shifting priorities.
• Experience facilitating training across regions.
• Strong stakeholder management and ability to build relationships.
• Ability to analyze learner engagement and provide constructive feedback.
• Ability to facilitate complex training topics with expertise.

Responsibilities

• Assist with development and enhancement of L&D training curriculum.
• Support Instructor led and virtual instructor led learning delivery in multiple environments and modalities.
• Deliver train the trainer events.
• Track and report post-training performance.
• Create improvement plans when training objectives are not met or when results can be improved for New Hire training and for tenured agents.
• Manage and Track L&D team objectives.
• Be involved or lead complex projects.
• Coaching and mentoring less tenured delivery specialists.

Skills

Learning & Development

Training Delivery

Safety/Insurance Claims

Stakeholder Management

Adaptability

Regional Training

Continuous Improvement

Google Suite

Tools

LMS

Job description

About the Role

At Uber, providing world-class support to our partners (riders, drivers and restaurants) is critical to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying!

We are looking for a Learning & Development Partner to facilitate and implement our training programs for the Auto Crash and Claims vertical. This role will ensure that all learning solutions are delivered according to best-practice processes and methods and always in alignment with our unique operating model. With the US&C and Global Claims Team relying on L&D to equip them with the knowledge and know-how to help our customers, it's imperative that our L&D tools, content, and deployment channels are efficient, effective, and in-sync with business operations.

This role is pivotal in ensuring we're able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.

What You'll Do

• Assist with the development and enhancement of L&D training curriculum

• Support Instructor led and virtual instructor led learning delivery in multiple environments and modalities

• Deliver train the trainer events

• Track and report post-training performance

• Create improvement plans when training objectives are not met or when results can be improved both for New Hire training and for tenured agents

• Manage and Track L&D team objectives

• Be involved or lead complex projects

• Coaching and mentoring less tenured delivery specialists

Basic Qualifications

• 1-2 years of experience in Learning & Development including Virtual and In-person training delivery or 1-2 years experience handling critical Safety incidents or insurance claims experience including bodily injury claims and 3m+ working with the Uber Claims Team.

Preferred Qualifications

• 2+ years of experience with Learning Management Systems and applying adult learning principles and instructional design models

• 2+ years of demonstrated experience in risk management, including identifying, assessing, and mitigating risks in fields such as financial services, insurance, or safety compliance

• 1+ years of experience applying Continuous Improvement methodologies

• Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills

• Ability to work in a fast-paced environment and adapt to changing priorities.

• Experience facilitating training across regions

• Proven track record of implementing and measuring learning projects

• Demonstrate Stakeholder Management by identifying training needs, fostering effective lines of communication, and building and maintaining relationships amongst various business partners

• Analyze learner's engagement and understanding of the learning content, provide consistent and constructive feedback to help grow and develop in both their strengths and opportunities

• Ability to facilitate complex training topics with a high degree of expertise, adaptability, and strategic focus

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

About the team

We have an exciting opportunity to be part of our US & Canada Claims operation. In this fast-paced environment, you'll tackle complex challenges, implement innovative process improvements, and deliver exceptional claims management from start to finish. Join us to make a meaningful impact and shape the future of claims outcomes through your expertise and strategic vision.

This role offers a unique opportunity to diversify your career. As part of the US & Canada Claims team, you'll leverage your skills and experience to address evolving challenges, drive operational excellence, and contribute to groundbreaking strategies that redefine industry standards. If this aligns with your passion and expertise, we want to hear from you!

You will collaborate closely with our Claims team based in Phoenix, Arizona and Chicago, Illinois. This role will require 100% in office attendance during any training class with 50% hybrid adherence at our Phoenix or Chicago offices outside of scheduled trainings.

About Uber

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail] .

For Chicago, IL-based roles: The base salary range for this role is USD $95,500 per year - USD $106,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform