Sr Learning Design Specialist IV

Uber; Phoenix (AZ); On-site; USD 89,544,000 - 96,432,000; Full time

Benefits offered by this job

Bonus program

401(k) plan

Benefits

Job summary

Uber's Learning Team in Phoenix is seeking a skilled Learning Designer to craft engaging training materials and mentor frontline agents. This role requires fast thinking, clear communication, and the ability to design region-specific programs that scale across a global customer-support network.

You will translate complex needs into practical courses, collaborate with SMEs, and measure training impact in production, upholding clarity and adult learning principles under pressure.

Qualifications

• At least 3 years of experience in training and development.
• Professional experience designing learning materials and using instructional design frameworks.
• Strong communication, time management, teamwork, and prioritization skills.
• Previous facilitation experience in a professional or corporate environment.
• Experience in business, creative writing, and learning design.
• Relevant training certifications or equivalent professional credentials.
• High school diploma or equivalent professional experience.

Responsibilities

• Review training materials and design, providing high-quality feedback to ensure performance and scale are never separated.
• Mentor and train other specialists, helping them understand how to increase their impact as citizens of Uber.
• Analyze, design, and build moderate complexity learning experiences modified for the region, ensuring they are aligned to objectives and rooted in Adult Learning Principles.
• Solve messy, high-impact problems by translating complex learning needs into practical, simple, and elegant designs.
• Work with SMEs and cross-functional partners to identify learning needs and resolve blockers in a fast-changing environment.
• Own your work end-to-end, from the first design doc to measuring the success of training impact in production.
• Champion best practices in instructional design and clarity, even when time is tight and pressure is high.

Skills

3+ years training & development

Instructional design frameworks

Strong communication

Facilitation experience

Business writing & learning design

Training certifications

Education

High school diploma

Job description

About the role and team

Community Operations at Uber is where real people solve real problems in real time. The Learning Team provides strategic development opportunities to build the knowledge and skills necessary to empower a customer-obsessed organization. We bridge the digital and real worlds by developing curricula and deploying instructor-led trainings across the customer support network to ensure excellence is the norm.

This role is for those who thrive in an intense, fast-paced environment where the stakes are high and answers aren't always clear. You’ll need to balance empathy with action, moving with urgency and care to help our agents grow through the challenge. If you are sharp, steady, and motivated by helping others do career-defining work, this is where you will grow.

What you’ll do

• Review training materials and design, providing high-quality feedback to ensure performance and scale are never separated.
• Mentor and train other specialists, helping them understand how to increase their impact as citizens of Uber.
• Analyze, design, and build moderate complexity learning experiences modified for the region, ensuring they are aligned to objectives and rooted in Adult Learning Principles.
• Solve messy, high-impact problems by translating complex learning needs into practical, simple, and elegant designs.
• Work with SMEs and cross-functional partners to identify learning needs and resolve blockers in a fast-changing environment.
• Own your work end-to-end, from the first design doc to measuring the success of training impact in production.
• Champion best practices in instructional design and clarity, even when time is tight and pressure is high.

Basic Qualifications

• At least 3 years of experience in training and development.
• Professional experience designing learning materials and using instructional design frameworks.
• Strong communication, time management, teamwork, and prioritization skills.
• Previous facilitation experience in a professional or corporate environment.
• Experience in business, creative writing, and learning design.
• Relevant training certifications or equivalent professional credentials.
• High school diploma or equivalent professional experience.

Preferred Qualifications

• Systems thinking mindset with the ability to navigate constant change and high ambiguity.
• Proven stakeholder management and project management skills in a global environment.
• Resilience and the ability to stay sharp and think critically while managing multiple priorities.
• Experience working cross-functionally to influence without authority and achieve shared goals.
• Design experience using Articulate 360

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD $32.60 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.