Learning & Development Specialist — Onboarding & Training

Cincinnati Goodwill; Cincinnati, Northern (OH, KY); Hybrid; USD 58,000 - 64,000; Full time

Job summary

Ohio Valley Goodwill Industries seeks a Learning Specialist to coordinate onboarding, deliver training, and develop learning content for Retail Operations. The role partners with leadership to align training with mission and standards, and requires travel across the region to support staff development.

The position emphasizes building strong, capable teams, ongoing coaching, and ensuring staff have the knowledge and skills to perform at a high level in a dynamic environment.

Qualifications

• Prior training, coaching, or facilitation experience is required.
• Experience at Goodwill is a plus.

Responsibilities

• Onboarding and New Hire Support: design onboarding plan and materials; track progress; train managers.
• Delivery of training: run hands-on sessions; manage a training calendar; adapt to learner needs.
• Content development: create guides, micro-learning videos, and job aids; keep resources up-to-date.

Skills

Patience

Clear communication

Teaching and empowering others

High energy and positivity

Adaptability

Consistency

Coachability

MS Office (Word, PowerPoint, Excel)

Tools

Microsoft Office

Job description

Ohio Valley Goodwill Industries seeks a Learning Specialist to coordinate onboarding, deliver training, and develop learning content for Retail Operations. The role partners with leadership to align training with mission and standards, and requires travel across the region to support staff development.

The position emphasizes building strong, capable teams, ongoing coaching, and ensuring staff have the knowledge and skills to perform at a high level in a dynamic environment.