Learning Specialist

Cincinnati Goodwill; Cincinnati, Northern (OH, KY); Hybrid; USD 58,000 - 64,000; Full time

Job summary

Ohio Valley Goodwill Industries seeks a Learning Specialist to coordinate onboarding, deliver training, and develop learning content for Retail Operations. The role partners with leadership to align training with mission and standards, and requires travel across the region to support staff development.

The position emphasizes building strong, capable teams, ongoing coaching, and ensuring staff have the knowledge and skills to perform at a high level in a dynamic environment.

Qualifications

• Prior training, coaching, or facilitation experience is required.
• Experience at Goodwill is a plus.

Responsibilities

• Onboarding and New Hire Support: design onboarding plan and materials; track progress; train managers.
• Delivery of training: run hands-on sessions; manage a training calendar; adapt to learner needs.
• Content development: create guides, micro-learning videos, and job aids; keep resources up-to-date.

Skills

Patience

Clear communication

Teaching and empowering others

High energy and positivity

Adaptability

Consistency

Coachability

MS Office (Word, PowerPoint, Excel)

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Learning Specialist

Regular Full Time Professional Cincinnati, OH, US

2 days ago Requisition ID: 1582

Salary Range: $58,000.00 To $64,000.00 Annually

About Ohio Valley Goodwill Industries
Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years.
POSITION SUMMARY: (WHAT, HOW, WHY)
The Learning Specialist supports their assigned department by coordinating, implementing, and supporting onboarding, training, and continuous development programs for staff across the department’s teams. This role strengthens the capability, confidence, and performance of employees, ensuring they are equipped with the knowledge, skills, and tools required to perform high-quality work.

In partnership with department leadership, the Learning Specialist ensures training aligns with OVGI's mission, service philosophy, operational excellence standards, and regulatory requirements. This role serves as a key contact throughout the onboarding journey and works closely with directors, managers, and cross-departmental partners to cultivate a culture of continuous learning grounded in OVGI Mission: Eliminate Barriers, Empower People, Elevate Human Potential.

This position directly supports Retail Operations. This position is ideal for someone who enjoys helping others learn by doing and is passionate about building strong, capable teams. This position requires travel to locations across our region on a consistent basis.

SUPERVISION RECEIVED:

TITLE OF SUPERVISOR:

Director, Learning and Development

SUPERVISION RECEIVED:

SUPERVISION EXERCISED:

CLASSIFICATION DIRECTLY SUPERVISED:

None

CLASSIFICATION SUPERVISED BY SUBORDINATES:

None

MINIMUM REQUIREMENTS:

EDUCATION, EXPERIENCE, AND LICENSING REQUIREMENTS:

• Prior training, coaching, or facilitation experience is required
• Experience at Goodwill is a plus

SKILLS:

• Patience and approachability in working with employees of all skill levels
• Clear and confident communication skills
• Enthusiasm for teaching and empowering others
• Brings high energy and positivity to training sessions; sets the tone by modeling the excitement, curiosity, and commitment expected in the field
• Adaptability and willingness to adjust to different learning needs
• Consistency in delivering expectations and reinforcing standards
• Coachability and openness to feedback
• Basic Microsoft Office (especially Word, PowerPoint, and Excel)skills, with willingness to learn more
• Comfortable learning and modeling use of software programs

ESSENTIAL DUTIES:

Onboarding and New Hire Support

• In collaboration with leadership, maintain and update onboarding materials, manuals, training checklists, and documentation to ensure consistency and quality
• Design and implement a structured 30-, 60-, and 90-dayonboarding plan for new hires, emphasizing skill development, confidence building, and job-specific competencies
• Establish onboarding touchpoints that assess learning needs and provide support, serving as a resource for new hires and their managers throughout the process
• In partnership with managers and the L&D team, create systems and tools to support tracking of onboarding progress and coaching effectiveness
• Train managers to support onboarding and training of new hires within their teams

Training Delivery and Continuous Development

• Deliver hands-on training to new and existing employees
• In collaboration with leadership and the L&D team, coordinate a training calendar and facilitate ongoing professional development opportunities aligned with strategic priorities
• Adapt and adjust training approach to meet different learning needs and employee skill levels
• Build capacity by developing others within the department who can provide ongoing coaching and support when the trainer is not present

Content Development and Quality Assurance

• In partnership with leadership, ensure training content goes beyond compliance requirements and reflects innovation, best practices, and skillful application in day-to-day work
• Collaborate with the appropriate compliance, quality, or regulatory partners to ensure training aligns with applicable requirements and internal policy
• In collaboration with the L&D team, create accessible, user-friendly training materials such as guides, micro-learning videos, e-learning modules, and job aids
• Manage and update digital learning resources, including modules, handouts, and checklists

Evaluation and Continuous Improvement

• Track training participation, outcomes, and feedback to refine learning content and approach
• Audit training effectiveness by periodically observing performance and providing coaching support to managers
• In collaboration with managers and the appropriate compliance, quality, or regulatory partners, support continuous improvement strategies and corrective action training plans
• Contribute to audit, inspection, or review preparation by ensuring staff understand and meet required standards

Collaboration and Strategic Support

• Participate in relevant meetings to align goals and share insights
• Collaborate with leadership and the L&D team to identify ongoing training needs and contribute to continuous improvement of onboarding and training strategy
• In partnership with the L&D Director, contribute to long-term training and development initiatives, such as defining role competencies, supporting career pathway development, and exploring innovations in learning strategy

PERODICAL DUTIES:

• Support new location openings, remodels, or transitions with training and onboarding assistance
• Other duties as assigned

WORK HOURS & BENEFITS

Usually Monday through Friday, but evenings and weekends as needed

WORKING CONDITIONS: (SITTING, STANDING, WALKING, OVERTIME, ETC.)

The hours are typically during normal business hours, but may need flexibility to meet retail scheduling needs.

Environment: Office; Warehouse/Processing; Retail; Manufacturing/Assembly; Outdoors

EEO Employer/Vet/Disabled