Learning & Development Specialist: LMS, Onboarding & Training

Coordinated Care Services, Inc.; City of Rochester, Northern (NY, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

East House is a nonprofit focused on recovery and community services. The Learning & Development Specialist supports a mission-driven workforce by coordinating, delivering, and continually improving employee learning programs across all departments.

Reporting to the Director of Learning & Development, this role administers the LMS, leads New Employee Orientation, ensures mandatory training compliance, and partners with leaders to implement effective learning solutions that promote growth and

Qualifications

• Bachelor's degree in HR, Education, Organizational Development, Business Administration, Social Work, Psychology, or related field; equivalent experience may be considered.
• Two to three years of experience in Learning & Development, Training, Organizational Development, Human Resources, Education, or Behavioral Health.
• Experience facilitating classroom, virtual, and hybrid learning.
• Experience administering or supporting a Learning Management System (LMS).
• Strong presentation, facilitation, communication, and organizational skills.

Responsibilities

• Owns and continuously improves New Employee Orientation (NEO) program, ensuring a welcoming onboarding experience that reflects the organization's mission, values, culture, and expectations.
• Coordinates and facilitates New Employee Orientation.
• Ensures new employees complete all required onboarding activities and training.
• Maintains orientation schedules, materials, attendance records, and onboarding learning plans.
• Partners with Human Resources, hiring managers, and program leadership to support a positive onboarding experience.
• Coordinates onboarding activities across departments.
• Facilitates instructor-led training for employees across clinical, residential, administrative, and support departments.
• Coordinates and delivers required annual compliance training.
• Assists in developing and updating curriculum, facilitator guides, participant materials, job aids, and other learning resources.
• Coordinates classroom logistics, technology, supplies, training locations, and virtual learning sessions.
• Coordinates internal guest presenters and external learning opportunities.
• Supports implementation of leadership development programming.
• Provides coaching and guidance using adult learning principles and behavioral health best practices.
• Serves as the primary administrator for East House's Learning Management System (Relias or other LMS).
• Assigns required learning plans and training curricula.
• Monitors compliance with mandatory training requirements across the organization.
• Maintains accurate employee training records and supporting documentation.
• Troubleshoots learner and manager system issues.
• Generates compliance, completion, and learning reports for leadership.
• Assists with system improvements and ongoing LMS optimization.

Skills

Presentation

Facilitation

Communication

Organizational skills

Education

Bachelor's degree

Tools

Relias LMS

Job description

East House is a nonprofit focused on recovery and community services. The Learning & Development Specialist supports a mission-driven workforce by coordinating, delivering, and continually improving employee learning programs across all departments.

Reporting to the Director of Learning & Development, this role administers the LMS, leads New Employee Orientation, ensures mandatory training compliance, and partners with leaders to implement effective learning solutions that promote growth and