Learning & Development Specialist — Hospitality & Gaming

Golden Entertainment; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Golden Entertainment LLC seeks a Learning Development Specialist to deliver onboarding, leadership training, and professional development programs, reinforcing company culture and developing employee performance.

You will create engaging learning experiences, maintain training records, and evaluate program effectiveness while partnering with HR and department leaders to ensure compliance and operational excellence.

Qualifications

• 4 years of Training and Development experience in a gaming or hospitality industry
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Skilled in presenting training content to individuals and groups effectively
• Demonstrated understanding of leadership development, program planning, and performance evaluation
• Ability to access and input information using a moderately complex computer system
• Familiarity with Microsoft Office Suite and collaboration tools like MS Teams

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture
• Facilitate in-person training classes aligned with learning objectives and approved curriculum
• Assist in the development and implementation of onboarding, leadership, and operational training programs
• Create training materials and internal communications to support team member development and HR initiatives
• Maintain training records and documentation; track internal and external training completions
• Evaluate training effectiveness through testing, feedback, and reporting
• Partner with HR team members and department leaders to ensure consistent delivery of training aligned with company standards
• Contribute to internal communications and HR-related events as needed
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Skills

Training & Development

Communication skills

Leadership development

Program planning

Performance evaluation

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Excel

Word

Microsoft Teams

Job description

Golden Entertainment LLC seeks a Learning Development Specialist to deliver onboarding, leadership training, and professional development programs, reinforcing company culture and developing employee performance.

You will create engaging learning experiences, maintain training records, and evaluate program effectiveness while partnering with HR and department leaders to ensure compliance and operational excellence.