Learning & Development Specialist — Hospitality Training

Sycuan-Casino; El Cajon (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sycuan Casino Resort in El Cajon, CA is seeking a Learning and Development Specialist to design and deliver training across New Hire Orientation, leadership development, and guest services.

You will partner with HR and business leaders to bridge skill gaps, create engaging materials, manage the training calendar, and evaluate program outcomes. The role supports a dynamic hospitality environment and professional development.

Qualifications

• High School Diploma or equivalent experience
• 3 years of experience delivering training in a business environment
• 2 years of experience facilitating Leadership, Coaching, Performance Improvement and similar business-related topics
• Experience with learning management systems (LMS) and e-learning tools
• Experience in designing and developing training programs
• Bachelor's Degree in Human Resources or related field or equivalent experience
• Training experience in a casino, hospitality, retail, or food and beverage-related industry
• Knowledge and experience with data collection methods

Responsibilities

• Present training and development programs using various forms and formats including group discussion, lecture, workshop and simulations
• Adapt training delivery methods to suit diverse learning styles
• Occasionally develop engaging and interactive training materials, including e-learning modules instructor-led training, and blended learning solutions.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements
• Create and maintain monthly Learning and Development Training Calendar
• Creates and/or maintains training procedure manuals, guides, and course materials as needed
• Review training materials and provide feedback
• Evaluates program effectiveness through assessments, surveys, and feedback
• Maintains knowledge of the latest trends in learning and development
• Performs other related duties as assigned

Skills

Training delivery

Adult learning

Presentation skills

LMS

Instructional design

Education

Bachelor's Degree in HR or related field

Educational background in Human Resources

Tools

MS Office

LMS

E-learning tools

Job description

Sycuan Casino Resort in El Cajon, CA is seeking a Learning and Development Specialist to design and deliver training across New Hire Orientation, leadership development, and guest services.

You will partner with HR and business leaders to bridge skill gaps, create engaging materials, manage the training calendar, and evaluate program outcomes. The role supports a dynamic hospitality environment and professional development.