Learning & Development Partner, Intake — Elevate Patient Care

LUX Infusion; United States; In loco; USD 85.000 - 90.000; Tempo pieno

Descrizione del lavoro

LUX Infusion is seeking a Learning & Development Partner – Intake to design and deliver onboarding, role‑based training, and workflow education across Intake functions.

You will translate complex processes into practical learning, collaborate with cross‑functional teams, and evaluate program effectiveness to improve patient access and care delivery.

This clinician‑led, U.S.‑based organization places people first and values empathy, reliability, and continuous improvement.

Competenze

• Bachelor’s degree or equivalent relevant experience.
• Five years of experience in learning and development or a related area.
• Demonstrated experience facilitating operational or systems‑based training.
• Experience creating structured onboarding programs and performance‑support materials.

Mansioni

• Develop and maintain knowledge of Intake roles, workflows, systems, policies, and performance expectations to support employee learning and development.
• Partner with Intake leaders, subject matter experts, and cross‑functional stakeholders to identify learning needs, clarify performance expectations, establish priorities, and validate training content.
• Design, develop, facilitate, and continuously improve onboarding, role‑based learning, refresher training, cross‑training, and workflow‑change education across Intake functions.
• Deliver instructor‑led, virtual, blended, and hands‑on training on Intake systems, workflows, processes, and role‑specific responsibilities.
• Translate complex operational processes into clear, practical learning resources, including facilitator guides, learner materials, simulations, practice activities, job aids, assessments, and digital learning content.
• Develop learning plans that support employee progression from foundational training through guided practice, shadowing, and independent job performance.
• Assess learner understanding and readiness through knowledge checks, skills demonstrations, practice activities, and observation; provide feedback to learners and communicate progress and support needs to Intake leaders.
• Partner with operational leaders to establish clear handoffs from formal training to on‑the‑job practice, coaching, and ongoing performance management.
• Maintain accurate, current, and standardized learning materials by monitoring workflow, system, policy, and regulatory changes and coordinating timely reviews with designated subject matter experts.
• Evaluate learning effectiveness using assessment results, learner feedback, stakeholder input, and available performance data; identify whether performance gaps require learning or non‑learning solutions and implement improvements.
• Maintain training assignments, completion records, assessments, curricula, and related documentation within the learning management system and other designated platforms.
• Manage assigned learning projects, timelines, deliverables, and stakeholder communication while balancing changing priorities and applying established L&D standards and adult‑learning principles.
• Perform other duties and support additional learning initiatives as assigned.
• Collaborate closely with
• Bring thoughtfulness, reliability, and follow‑through to your work
• Identify and implement better ways to serve patients, providers, and teammates

Conoscenze

Clear communication

Collaboration

Ownership & accountability

Adaptability

Empathy and high standards

Formazione

Bachelor’s degree or equivalent relevant experience

Strumenti

Learning Management System (LMS)

Descrizione del lavoro

LUX Infusion is seeking a Learning & Development Partner – Intake to design and deliver onboarding, role‑based training, and workflow education across Intake functions.

You will translate complex processes into practical learning, collaborate with cross‑functional teams, and evaluate program effectiveness to improve patient access and care delivery.

This clinician‑led, U.S.‑based organization places people first and values empathy, reliability, and continuous improvement.